What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Advanced Tower Structural Solutions (ATSS)?
Job Overview
We are looking for a personable, attentive, and customer-oriented professional to join our dynamic team as a Customer Service Representative. In this entry-level position, you will be instrumental in delivering outstanding customer experiences and swiftly addressing inquiries and concerns.
Key Responsibilities
This position offers a pathway for professional advancement within the company. We are committed to fostering an environment that promotes continuous learning and career development.
Company Culture And Values
Our organization champions a collaborative and supportive work environment where each team member’s contributions are recognized. We prioritize customer satisfaction and encourage open communication to enhance the quality of our services.
Networking And Professional Opportunities
Joining our team provides access to valuable networking opportunities and professional development resources that can aid in building a successful career.
Compensation And Benefits
We are looking for a personable, attentive, and customer-oriented professional to join our dynamic team as a Customer Service Representative. In this entry-level position, you will be instrumental in delivering outstanding customer experiences and swiftly addressing inquiries and concerns.
Key Responsibilities
- Assist customers with questions and issues through various channels including phone, email, and in-person.
- Provide timely and accurate information to enhance customer satisfaction.
- Efficiently resolve customer complaints and challenges.
- Maintain detailed records of customer interactions.
- Collaborate with colleagues to improve customer service processes.
- Excellent verbal and written communication abilities.
- Proficient in managing customer inquiries and resolving complaints effectively.
- Strong problem-solving skills.
- Friendly and approachable demeanor.
- Ability to work collaboratively within a team environment.
- A high school diploma or equivalent is required.
- Prior customer service experience is beneficial but not mandatory.
- Capability to thrive in a fast-paced setting.
- Strong attention to detail is essential.
This position offers a pathway for professional advancement within the company. We are committed to fostering an environment that promotes continuous learning and career development.
Company Culture And Values
Our organization champions a collaborative and supportive work environment where each team member’s contributions are recognized. We prioritize customer satisfaction and encourage open communication to enhance the quality of our services.
Networking And Professional Opportunities
Joining our team provides access to valuable networking opportunities and professional development resources that can aid in building a successful career.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance packages.
- Paid time off and holiday pay.
- Opportunities for overtime.
- Flexible working hours.
