What are the responsibilities and job description for the Remote Customer Service Specialist position at Advanced Tower Structural Solutions (ATSS)?
Job Overview
We are a forward-thinking organization in search of a customer-oriented Remote Customer Service Representative to become an integral part of our team. In this pivotal role, you will be essential in providing outstanding customer service and resolving inquiries through various channels, including phone, email, chat, and social media.
Key Responsibilities
We are committed to nurturing talent and providing avenues for professional development. By joining our team, you will have the opportunity to enhance your skills and advance your career within the customer service sector.
Company Culture And Values
Our company prioritizes teamwork, customer-centric service, and a positive workplace environment. We foster open communication and collaboration among team members, ensuring every employee feels valued.
Compensation And Benefits
We are a forward-thinking organization in search of a customer-oriented Remote Customer Service Representative to become an integral part of our team. In this pivotal role, you will be essential in providing outstanding customer service and resolving inquiries through various channels, including phone, email, chat, and social media.
Key Responsibilities
- Address customer inquiries through multiple communication platforms, including phone, email, chat, and social media.
- Effectively resolve customer issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with colleagues to enhance service delivery processes.
- Keep abreast of product developments and company policies.
- Exceptional verbal and written communication skills.
- Proven ability to manage customer inquiries and complaints with professionalism.
- Competency in utilizing customer service software and tools.
- Strong problem-solving skills.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent.
- Previous experience in customer service is preferred.
- Proficiency in computer skills and familiarity with online communication platforms.
We are committed to nurturing talent and providing avenues for professional development. By joining our team, you will have the opportunity to enhance your skills and advance your career within the customer service sector.
Company Culture And Values
Our company prioritizes teamwork, customer-centric service, and a positive workplace environment. We foster open communication and collaboration among team members, ensuring every employee feels valued.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Flexible working hours.
- Opportunity to work remotely.
- Supportive team environment.
- Comprehensive health, dental, and vision insurance options.
- Retirement savings plan.
- Paid time off and holidays.
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