What are the responsibilities and job description for the Patient Navigator position at Advanced Urology Institute LLC?
Job Description
Job Description
Description : GENERAL SUMMARY
The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway.
ESSENTIAL JOB FUNCTION / COMPETENCIES
Responsibilities include but are not limited to :
- Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
- Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
- Resolves patient problems and needs by utilizing team strategies.
- Tracks and documents metrics and outcomes.
- Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
- Provides age and culturally appropriate information and resources during the diagnostic evaluation.
- Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
- Help patients navigate insurance claims and works to create payment plans when necessary.
- Ensure that patients are fully informed about their legal rights.
- Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
KNOWLEDGE | SKILLS | ABILITIES
Requirements :
EDUCATION REQUIREMENTS
High school diploma or equivalent required. Bachelor's degree in related field preferred.
EXPERIENCE REQUIREMENTS
At least one year of experience in a medical office setting.
Minimum of two years experience in customer service relations.
REQUIRED TRAVEL
N / A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing / Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional : from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom : up to 2%
Floor to Waist, 1-25 lbs.
Occasional : from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom : up to 2%
