What are the responsibilities and job description for the Certified Medical Assistant - Call Center - Bilingual position at Advanced Urology?
Job Description
Job Description
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What we offer :
- A great place to work!
- Dedicated to work life balance
Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
Education programs that include tuition, certification and license reimbursement
Employee appreciation and years of service programs
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What we offer :
Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
Education programs that include tuition, certification and license reimbursement
Employee appreciation and years of service programs
What we look for :
MISSION
The Certified Patient Representative III is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
COMPETENCIES
Job Related Competencies :
Cultural Competencies :
Advanced Values :
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives
Patient Focus : Building strong patient relationships and delivering patient centric solutions
Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity
Cultivates Innovation : Creating new and better ways for the organization to be successful
Behaviors :
Rebounding from setback and adversity when facing difficult situations
Actively seeking new ways to grow and be challenged using both formal and informal development challenges
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone
QUALIFICATIONS
Basic Qualifications :
Education :
Credentials / Licensures :
Preferred Qualifications :
Previous, Job Relevant Work Experience :
