What are the responsibilities and job description for the Rev Cycle Supervisor position at Advanced Urology?
Position Description: Supervises staff performing revenue cycle activities for registration, charge posting, point-of-service payments, insurance verification, obtaining authorization/referrals, financial counseling, scheduling, and quality monitoring. Analyzes revenue-related information to identify trends and takes action to maintain or improve revenue performance. Collaborates with team members and other departmental leaders to improve department processes. Must have a flexible schedule to work different shifts and locations as needed.
Reports to: Senior Director of Admissions
MISSION
Provide strong and exceptional customer service skills and ability to follow policies regarding financial counseling, insurance verification, authorization/referrals collections and scheduling. Conducts all interactions in a manner that will result in a positive patient experience, employee engagement and appropriate reimbursement for services. Works in partnership with other team members and department leaders to provide quality service to proactively support efforts that ensure delivery of safe patient care and services.
OUTCOMES
- Supervises staff performing revenue cycle activities, ensuring daily adherence to policies regarding scheduling, registration, charge posting , point of service payments, insurance verification, authorization/referrals, financial counseling, and quality monitoring.
- Fills in as patient service representative, patient financial representative, admission specialist or referral specialist if necessary.
- Coordinates activities and collaborates with team members or other department leaders to improve department processes.
- Analyzes revenue-related information, identifies trends, and takes action to maintain or improve revenue performance.
- Facilitates staff communication through scheduled meetings, open communication and active participation in departmental events.
- Takes an active role in coaching and mentoring the team to ensure continued success in employee engagement and growth/development.
- Complete employee performance evaluations and assist with hiring decisions.
- Works to stimulate teamwork and a positive attitude among staff members.
- Manages the day-to-day operations of the staff, including but not limited to work assignments, task management, time tracking/management, and on-the-job training.
- Supports Revenue Cycle Leaders such as VP, Director and Manger in implementing and achieving Revenue Cycle goals and initiatives.
- Provides superior customer service duties by interacting with internal and external customers (e.g., patients, families, insurance company, coworkers) in a professional and courteous manner.
- Participates in meetings and may represent department on committees which could include multi-disciplinary quality and service improvement teams.
COMPETENCIES
Job Related Competencies:
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise lens
- Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
- Drive Results: Consistently achieving result, even under tough circumstances.
Cultural Competencies:
Advanced Values:
- People
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Heart
- Patient Focus: Building strong patient relationships and delivering patient centric solutions
- Service
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Excellence
- Cultivates Innovation: Creating new and better ways for the organization to be successful
Behaviors:
- Being Resilient:
- Rebounding from setback and adversity when facing difficult situations
- Self-Development:
- Actively seeking new ways to grow and be challenged using both formal and informal development challenges.
- Optimizes Work Processes:
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Professional Communication:
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone.
QUALIFICATIONS
Basic Qualifications:
Education:
- High School Diploma or GED
Previous, Job Relevant Work Experience:
- 4 years of experience in healthcare, including one year in a supervisory or lead role
- Working knowledge of basic medical terminology
- Ability to work independently in a changing environment and handle stressful situations.
- Must be able to speak and write in a clear and concise manner to convey messages and ensure that the customer understands whether clinical or non-clinical
- Proficient in Microsoft Word/Excel/Outlook, and insurance websites
- Requires travel as needed
- Demonstrate a high level of professional conduct with colleagues, leaders, team members and internal/external customers.
- Attend mandatory meetings/training in office when necessary.
