What are the responsibilities and job description for the Senior Operations Specialist position at Advanced Warehouse Inc.?
Company Overview
Advanced Warehouse Inc., is a full-service Third-Party-Logistics (3PL) service provider specializing in cosmetics, foodstuffs, clothing, and home goods. With locations in Central New Jersey and Southern California, AWI works strategically with retailers, startups, and established businesses to provide E-Commerce, Amazon FBA, big-box retailer distribution, and wholesale fulfillment, distribution, and transportation services with the backing of modern technology and our unique, boutique-like service level.
Job Description
The Senior Office Operations Specialist is responsible for managing and optimizing advanced logistics and office operations while ensuring high-quality communication and service delivery to clients, vendors, and internal teams. This role focuses on driving process improvements, resolving complex issues, and maintaining service levels without supervisory duties.
Key Responsibilities
- Customer Service and Client Relationship Management :
o Act as a senior point of contact for escalated logistics and fulfillment inquiries.
o Develop strong client relationships, ensuring proactive communication regarding shipment status, service disruptions, and process improvements.
o Collaborate with internal teams (warehouse, shipping, billing) to resolve client challenges, implementing solutions to prevent recurrence.
o Handle complex order configurations and manage exceptions within the ERP / WMS systems.
o Setup and oversee critical order / project shipments, ensuring seamless coordination across multiple stakeholders for on-time delivery.
o Lead inventory audits, ensuring root-cause analysis for discrepancies and actionable reporting to clients.
o Provide guidance on inventory replenishment strategies, leveraging advanced forecasting techniques.
o Review and approve shipping documents, ensuring compliance with client, company, and regulatory standards.
o Oversee complex invoicing scenarios, ensuring alignment with customized client agreements.
o Partner with finance teams to address escalated billing discrepancies and streamline accounts receivable processes.
o Investigate and resolve high-impact discrepancies in shipments, orders, and inventory, collaborating across functions / teams / departments.
o Lead root-cause analysis initiatives to drive operational improvements and enhance customer satisfaction.
Qualifications
Work Conditions
Company Benefits
Salary : $55,000 - $65,000