What are the responsibilities and job description for the IT Helpdesk Technician - on-site position at AdvancedHEALTH?
It’s your choice, choose Advanced Billing Consultants. Advanced Billing Consultants specializes in medical billing services, accounts receivable, and information management and technology for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance and we offer competitive wages and benefits.
The Help Desk Analyst is the first line of support for incoming IT issues. Their job is to receive, respond to, document, correct/refer IT incidents as reported by the billing staff and our supported physician practices. The Help Desk Analyst will resolve computer and peripheral IT problems, and, when applicable, route more complex problems to the appropriate staff. The Help Desk Analyst is also responsible for the receipt, configuration, deployment, and support of IT assets at all of our locations across the state.
Position Responsibilities:
- Ensures customer service is timely and accurate on a daily basis
- Answers and documents end user computer software and hardware incident calls and tickets.
- Investigates and identifies hardware/software-related issues, takes appropriate corrective actions, provide expedient issue resolution
- Forwards/designates unresolved issue to appropriate support team
- Demonstrates the safe operation of equipment and machinery and follows procedures for reporting and correcting an unsafe situation
- Exercises awareness of both general compliance of fraud and abuse and HIPAA compliance
- Attends regular compliance meetings and is an active participant, offering observations, concerns, and suggestions, contributing to better business practices
- Communicates patient information to assure confidentiality and continuity of care
- Interacts with all patients, clients, physicians, and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment
- Practices the principles of Service Satisfaction and attends customer service programs offered
- Strives to be professional, courteous, helpful and cooperative.
- Demonstrates flexibility by adapting to new and changing situations and duties in order to meet customer needs effectively
- Demonstrates initiative to provide quality service. Examples: seeks opportunities to help co-workers, anticipates needs of physician practices.
- Maintains positive working relations with co-workers, giving peers effective feedback in a manner that encourages initiative and self- development
- Utilizes resources (managers, technical support, and equipment) appropriately
- Provides on-site service after remote diagnosis
- Other duties as assigned
Skills and Abilities:
- Strong Technical Background
- Strong troubleshooting skills
- Critical thinker
- Attention to detail
- Excellent leadership skills
- Ability to exercise judgement and make decisions
- Excellent communication skills to communicate with clients, physicians, clients, coworkers, and management staff
- Ability to perform in a high productivity, fast-paced environment
- Ability to document accurately and concisely
- Excellent phone and computer skills
- Ability to maintain sensitive information in confidence
- Ability to meet deadlines and prioritize diverse responsibilities
Qualifications:
- High School or Equivalent
- College or IT Certification Preferred
- Proven experience on IT Helpdesk
- Reliable personal transportation
We Offer:
- Medical Insurance, Dental, & Vision
- Health Savings Account
- Flex Spending for child care
- Paid life insurance of $50,000
- Paid Long Term Disability Insurance
- Voluntary Life Insurance
- Voluntary Short Term Disability
- Many Other Policies: Accident, Critical Illness, Identity Theft, Legal Plan
- 401K – very generous plan… the company contributes even if you do not
- PTO (Paid Time Off) – generous plan
- Employee Discounts
- Mileage reimbursement for personal vehicle when driven for business
Salary : $50,000
