What are the responsibilities and job description for the Customer Experience Specialist position at Advancing Eyecare?
Are you passionate about creating exceptional customer experiences and solving problems with empathy and efficiency? Join our team as a Customer Experience Specialist and play a key role in shaping the way our customers connect with our brand.
In this role, you'll be the voice of the company—supporting, guiding, and advocating for customers across multiple communication channels. Your goal: ensure a smooth, positive, and seamless journey for every customer, every time.
What You'll Do:
- Engage with customers via phone, email, and chat—providing timely, friendly, and professional support.
- Resolve customer issues with efficiency and care, escalating complex problems when needed.
- Troubleshoot basic technical issues, always striving for first-call resolution.
- Maintain detailed and accurate records of all customer interactions.
- Develop strong relationships with customers by delivering consistent, top-tier service.
- Identify areas of improvement in the customer journey and propose actionable solutions.
- Partner with internal teams to ensure a unified and customer-first approach.
What You Bring:
- Associate degree preferred.
- 5 years of relevant customer service experience.
- Outstanding communication and interpersonal skills.
- A calm, empathetic approach—especially when solving problems.
- Proven ability to multitask and stay organized in a fast-paced environment.
- Confidence with CRM tools and Microsoft Office (intermediate level or higher).
- A genuine passion for helping people and improving experiences.
- Ability to work independently and collaboratively.
- High attention to detail and follow-through.
- Adaptable and open to change.
Physical & Technical Requirements:
- Regular use of computer/keyboard and telephone communication.
- Ability to sit, stand, bend, kneel, or crouch for extended periods.
- Proficient in standard business software and tools.
Why Join Us?
At [Your Company Name], we don’t just support customers—we build relationships. You'll be part of a team that values communication, collaboration, and continuous improvement. If you’re looking to make a real impact, we want to hear from you.
Apply now to become a key part of our customer-focused mission.
Job Type: Full-time
Pay: $21.63 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Jacksonville, FL 32224 (Required)
Work Location: In person
Salary : $22
