What are the responsibilities and job description for the Customer Service Representative position at Advantage Appliance Inc?
Customer Service
Advantage Appliance Repair is a well-established and customer-focused appliance repair company. We specialize in providing fast, reliable, and professional repair services for all major household appliances. Our commitment to quality and customer satisfaction has made us a trusted name in the community. We are seeking an organized, proactive, and detail-oriented Customer Service Rep. to join our team in providing excellent customer service. This position requires strong communication skills, the ability to multitask, and a passion for creating an efficient and positive work environment.
Job Responsibilities :
- Answer incoming calls, emails, SMS, and inquiries from customers promptly and professionally.
- Schedule and coordinate service appointments based on technician availability and customer preferences.
- Provide accurate and clear information about repair processes, timelines, and costs.
- Address customer concerns and complaints, ensuring a positive resolution.
- Escalate complex issues to management or the appropriate department as needed.
- Maintain and update customer records, service orders, and appointment schedules in the system.
- Process warranty claims and verify parts availability when required.
- Coordinate with the dispatch team to optimize technicians' schedules and minimize downtime.
- Assist with general office tasks as needed, such as filing, organizing, and inventory tracking.
- Contribute to a positive and professional work environment by supporting colleagues and upholding company values.
Qualifications :
Offered Benefits : Competitive Salary
Health and dental insurance
401k with 3% company match
Work-Life Balance
No weekends or holidays
Paid time off (PTO)
If you feel that you would be a match to join our team, apply today!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.