Program Manager - Womens Services Residential Program

Description

Position Summary:

Contributes to the successful achievement of the organizations mission and strategic initiatives by providing leadership, oversight, evaluation and direction of program supervisors to assure tasks are completed & schedules are maintained. Assures programmatic requirements are met based on various oversight/funding entities: DBHDD, CMS, HUD, DCA. Provides budget oversight & monitoring and also development & monitoring of programmatic & financial outcomes reports. Assures staff is appropriately trained and current in training. Provides Human Resource management skills (in conjunction with HR Dept.)

Duties and Responsibilities:

• Supervises and plans work of assigned staff.
  • Ensures program compliance with all federal, state and local licensing and operating standards.
  • Develops, implements and maintains program policies and procedures as needed.
  • Continuously evaluates service delivery effectiveness in meeting the needs of consumers.
  • Continuously monitors existing operated and contracted sites in accordance with established guidelines.
  • May procure or develop new sites based upon identified consumer population needs.
  • Makes site visits to assist in the implementation of programs and monitors the use of resources as necessary.
  • Thoroughly conducts, or delegates the assessment of programs; provides feedback and recommendations based on findings and in accordance with established policies and procedures.

• Manages human resource and employee relations functions.
  • Works cooperatively with appropriate staff to identify potential candidates for placement.
  • Works with parents/families of consumers to assess and determine consumer needs in a community/family placement setting.
  • Develops an effective individualized placement plans for consumers.
  • Effectively monitors consumer behavior and progress for placement suitability.
  • Assigns a case manager to each program consumer to ensure services delivered meet identified consumer needs.
  • Assesses needs of target population through proficient and thorough use of surveys, literature searches, focus groups and other research methods.
  • Meets program deadlines for all assessment tasks.

• Establishes and maintains relationships with other agencies and organizations in the community in order to meet community needs and prevent duplication of services.
  • In accordance with program criteria and established guidelines, identifies and/or interviews potential residential providers for consumers.
  • Secures all needed support services for consumers.
  • Continually assesses each placement for quality and effectiveness of services delivered.
  • Continuously monitors client placements for acceptability and if needed, takes steps to remove clients from unacceptable placement situations.
  • Obtains and/or monitors eligibility for SSI and/or other subsidies for consumers.

• Evaluates the provision and quality of recommended services to assure compliance with program requirements and policies.
  • Monitors expenditures and accurately prepares budgetary proposals.
  • Promptly identifies and responds appropriately to correct or minimize cost overruns.
  • Periodically evaluates program equipment, materials and furniture to determine replacement costs for inclusion in budgetary figures.

• Guides and oversees the distribution of resources.
  • Recommends to administrative and team staff methods for improving treatment programs based on available data, professional judgement and in accordance with established guidelines.
  • Effectively supports interdepartmental and unit cooperation in implementing new programs and procedures to increase the quality of services.
  • Establishes and maintains cooperative working relationships with outside agencies in order to facilitate the appropriate use of program services.

• Identifies and/or manages grants, contracts, and other facets associated with the programs.
  • Coordinates with landlords on priority care and maintenance.
  • Ensures facility compliance with applicable federal, state and local fire, health and sanitation requirements.
  • Ensures routine and emergency maintenance on all equipment.

• Identifies training needs and ensures that necessary job-related instruction is provided to employees.
  • Ensures employees are properly trained to meet their performance requirements.
  • Identifies training programs needed in the department/unit to meet objectives.
  • Follows-up after employees have attended training courses and reinforces/supports the skills learned during training.

• Implements, coordinates, monitor and evaluate social services programs.
  • Conducts individual sessions to provide appropriate guidance and direction pertaining to personal and social development.
  • Conducts family counseling or educational sessions according to accepted social work/therapeutic methodologies to address interpersonal relationships, conflict management and social competencies.
  • Conducts group counseling sessions using accepted social work/therapeutic methods to promote planned change in consumer support system.
  • Provides social and psychological support to consumers and their families through listening and discussing problems and progress as necessary.
  • Develops effective interventions based upon consumer's behavior
  • Implements, or facilitates, intervention plan and/or crisis management promptly by mobilizing resources and ensuring there is a 24-hour service plan.
  • Appropriately assesses consumer's need for medication, risk of harm, hospitalization and physician involvement through (i.e. direct and indirect interactions with consumers, other care providers or staff members) chart reviews.

• Manages and participates in the development of the program budget.
  • Develops and maintains a network of community contacts.
  • Participates in strategy or review sessions, committees and task force work to facilitate linkages and communication.
  • Represents the facility in planned community meetings.
  • Participates in meetings pertaining to case management, case collaboration and discharge planning providing appropriate consumer information.
  • Arranges and/or provides follow-up appointment at consumer's local mental health or mental retardation centers prior to discharge.
  • Makes referrals to appropriate agencies for support services prior to date of discharge.

• Organizes community stakeholders and resources to identify proactive and effective solutions.
  • Defines goals and/or required results at beginning of performance period and gains acceptance of ideas by creating a shared vision.
  • Communicates regularly with staff on progress toward defined goals and/or required results; providing specific feedback and initiating corrective action when defined goals and/or results are not met.
  • Confers regularly with staff to review employee relations climate, specific problem areas and actions necessary for improvement.
  • Evaluates employees at scheduled intervals; obtains and considers all relevant information in evaluations and supports staff by giving praise and constructive criticism.
  • Recognizes contributions and celebrates accomplishments.
  • Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.

• Oversees facilities management operations.
• Attends seminars and professional meetings when available.
• Maintains a continuing education program by attending in-service training when scheduled.
• Maintains professional knowledge by reading up-to-date articles, books, etc.

Qualifications

Minimum Qualifications:

• Master's degree in a related area from an accredited college or university AND eligibility to become licensed in the state of Georgia *OR* five (5) years of experience with a certification related to the field of addictive disease treatment *OR* ten (10) years of cumulative experience in a related field. 
• Supervisory experience with strong leadership skills.

Salary : $55,000 - $65,000