What are the responsibilities and job description for the Admissions & Referral Coordinator position at Advantage Behavioral Health?
Description
General Description
The Admissions & Referral Coordinator frequently interacts with patients, clinical staff, and treatment facilities to arrange referrals, as well as coordinates the admission process to higher level of care programs at ABHS.
Tasks & Responsibilities
Education:
General Description
The Admissions & Referral Coordinator frequently interacts with patients, clinical staff, and treatment facilities to arrange referrals, as well as coordinates the admission process to higher level of care programs at ABHS.
Tasks & Responsibilities
- Essential Duties
- Coordinates all higher level of care referrals for Advantage Behavioral Health
- Prioritizes referrals by their urgency and addresses them in a timely manner.
- Communicates and engages all clients recommended/eligible for referral.
- Ensures complete demographic, insurance and appropriate clinical information is sent to referred treatment facilities.
- Coordinates with staff, referral facilities & clients to arrange and schedule client’s admission into treatment facility.
- Executes follow-up process for all open and closed referrals to encourage patients to attend treatment.
- Maintain accurate data in CRM & spreadsheets of all referrals.
- Completes full admission process for all higher level of care clients remaining under ABHS’s care.
- Assesses eligibility for ABHS programs by confirming eligibility and completing prescreens.
- Schedules initial intake assessments.
- Facilitates records transfer process.
- Assists Harmony Bay providers on refer out processes
- Support the Admissions Team as needed.
- Accept new tasks as they arise and constantly explore opportunities to grow within the organization.
- On Call/ After Hours phone coverage and availability.
- Additional Duties
- Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
- As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
- Interpersonal Relations
- Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
- Take Accountability: Take constructive feedback and prevent discourse among our peers.
- Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
- Be Professional: Wear business casual attire (please see dress code policy).
- Adaptability
- Customer Service
- Decision Making
- Dependability
- Ethics
- Interpersonal Skills
- Job Knowledge
- Conflict Management
- Organization Skills
- Productivity
- Self Development
- Teamwork
- Compliance with essential and incidental duties; compliance with company policies and procedures.
- Compliance with state and federal laws and regulations applicable to the business.
- Use of computer, telephone, and other office equipment such as a printer and fax.
- Use of company network and email domain.
- Air conditioned and well-illuminated office environment and outdoor environment.
- May have several responsibilities at once. Interaction with other is constant and can be interruptive.
- Work may be stressful at times due to high level workflow.
- Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
- Participates in educational training, orientations, or compliance programs as needed to maintain competency.
- If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.
- Enthusiastic self-starter operating with sustained energy and showing great initiative.
- Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
- Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
- Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
- Excellent organizational skills.
- Accepts constructive criticism well in an open and non-defensive manner.
- Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
- Ability to function independently and with flexibility.
- Ability to work under pressure, handle multiple tasks and interruptions.
- Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
- Ability to sit, stand, or walk for extended periods of time.
- Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Education:
- High school diploma or equivalent required
- Associate’s degree preferred
- 1-2 years' experience in a healthcare setting, with demonstrated experience in customer service, operations, staffing, and teamwork.
- Working knowledge of behavioral health preferred.
- Sales, marketing or public relations experience in a behavioral health care setting preferred.
- Demonstrated knowledge of marketing practices and techniques applicable to a healthcare environment.
- Experience in the medical field is highly desirable.
- Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
