Director of Clinical Operations

Overview

The Director of Clinical Operations plays a critical leadership role, overseeing daily clinical operations, ensuring regulatory compliance, and driving excellence in healthcare efficiency and value-based care. Reporting to the CEO, this role balances strategic planning with hands-on management to deliver high-quality, patient-centered care while optimizing resources and meeting all regulatory and organizational standards.

Responsibilities

Primary duties and responsibilities include but not limited to:

• Operations Leadership

  • Direct and coordinate daily operational activities across clinical and administrative teams.
  • Collaborate with leadership on strategic planning, budgeting, and organizational policies.
  • Assist with staffing, recruitment, and retention efforts to maintain a high-performing workforce.
  • Supervise key operational clinical staff based on the needs of the health center
  • Collaborate with CMO to facilitate the integration of all clinical disciplines

  Compliance Oversight

  • Develop, implement, and maintain the Corporate Compliance Program to meet all federal, state, and internal standards.
  • Serves as the Compliance Officer for Advantage Care Health Centers and reports directly to the Board of Directors
  • Conduct regular audits, risk assessments, and corrective action plans to ensure regulatory compliance (including HRSA, HIPAA, 340b, FTCA, and PCMH).
  • Serve as a key liaison for audits and regulatory reviews.

  Performance & Quality Management

  • Monitor clinical productivity, financial performance, and operational efficiency through data analysis and reporting.
  • As an EMR Superuser, ensure proper use of EMR systems, including training, security management, and compliance workflows.
  • Work with billing teams to optimize revenue cycle performance and review associated reports regularly.
  • Assist with annual FTCA Application

  Stakeholder Collaboration

  • Represent operations and compliance matters at Board Meetings.
  • Collaborate with clinical leadership, billing agents, insurance partners, and external auditors.
  • Serve as a liaison to external agencies for compliance and quality initiatives, including IPA and PHP programs.

   

Qualifications

• Bachelor’s degree in business, health administration or related field required.
• Master’s degree in health care or business administration preferred.
• Minimum 5 years in healthcare operations or compliance leadership, preferably in a Federally Qualified Health Center (FQHC) or similar setting.
• Strong leadership and team management abilities.
• Deep knowledge of healthcare compliance, federal/state regulations, and revenue cycle management.
• Experience with EMR systems, data reporting, and quality improvement initiatives.
• Excellent communication, organizational, and critical thinking skills.
• Ability to manage multiple projects and deadlines effectively.

Physical Demands

This role primarily operates in an office environment within a healthcare facility. While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods while working at a computer.
• Occasionally navigate the healthcare facility.
• Perform light lifting (up to 15 pounds) related to office materials or supplies.
• This position does not have any heavy physical demands.

This position may occasionally require local travel to attend meetings or site visits.

Advantage Care Health Center is an equal opportunity employer. We evaluate all applicants based on their personal capabilities and qualifications, without regard to any characteristic protected by law.