What are the responsibilities and job description for the Patient Rep-Advtg position at Advantage Care Health Centers?
Responsibilities
There is no physical demand for this position.
- Enter/update demographic information in required field of EMR and obtain photographs for EMR registration panel, e-mail addresses as needed.
- Greet each patient professionally and make sure they sign in and are marked as arrived on schedule.
- Obtain signed documents (e.g., consents, financial, advance directives, etc.) from patient and scan in medical record.
- Input financial information to determine the level in Sliding Fee Scale.
- Complete purchase requisitions, scan documents, pick up and distribute mail.
- Check patient’s eligibility including but not limited to Medicaid, Medicare, and third-party insurance and call insurance companies as needed.
- Verbally ask at each appointment if there are changes in insurance coverage, address, and phone numbers.
- Clear/monitor copier, shredder, and fax folder.
- Answer phone and document in telephone note all necessary information, which is then sent to Medical Assistant folder.
- Fax EMR documents as needed.
- Receive payments by cash, charge and check and post payments.
- Check all front-end portal folders.
- Receive incoming calls from patients and schedule appointments.
- Confirm all new patient appointments with personal phone calls.
- Ensure that the appointment master scheduler is accurately maintained and updated as necessary.
- Block vacation/personal/meeting/etc. dates/times in provider appointment schedules.
- Retrieve dental history from dental insurance website and note what dental procedures have been completed with date of service and forward to dental staff.
- Compliance with social distancing, adherence to PPE and infection protocols.
- Perform other related duties as requested by supervisor.
- Monitors Phreesia.
- Deliver and pick up mail, as needed, daily.
- High School Diploma or Equivalent required
- Basic Life Support/AED certification required.
- Strong oral, written and organizational skills required.
- Prior experience coordinating activities of a busy medical office or health care center, preferred.
- Computer proficiency in all Microsoft Office Suite applications
- Knowledge of Electronic Medical Record (EMR), preferred.
- Excellent client /customer service orientation
- Ability to deal effectively with a variety of people and work in a team environment.
There is no physical demand for this position.
