What are the responsibilities and job description for the Patient Service Representative - Brookville & Freeport position at Advantage Care Health Centers?
Patient Service Representative - Brookville & Freeport
Monday – Friday, 9am – 5pm flex, some evenings
Salary: $21 - $24/hr
Full-Time opportunities available in our Brookville and Freeport locations
We offer medical, dental, vision, retirement, life insurance, voluntary short/long-term disability, paid time off, paid holidays, and more!
Advantage Care Health Centers are Long Island’s premier Federally Qualified Health Care Centers (FQHC). Located in Brookville and Freeport, NY, we provide comprehensive medical, dental, and mental/behavioral health services to children and adults.
The mission of Advantage Care Health Centers is to provide the highest quality comprehensive primary, dental, mental, and behavioral health care services.
We offer these services to all community members committed to those who might otherwise be excluded from the health care system while remaining cost-effective and efficient. The health center specializes in providing services to children and adults with intellectual and developmental disabilities.
In this role, you will:
- Enter/update demographic information in required field of EMR and obtain photographs for EMR registration panel, e-mail addresses as needed.
- Monitor Virtual platform and virtual waiting room and ensure that patients do not miss or are late for their appointments.
- Greet each patient professionally and make sure they sign in and are marked as arrived on schedule.
- Monitor assigned provider’s schedules and call if patient hasn’t arrived at the appointment 10 minutes prior to the visit.
- Obtain signed documents (e.g., consents, financial, advance directives, etc.) from patients and scan in medical records.
- Input financial information to determine the level in Sliding Fee Scale.
- Complete purchase requisitions, scan documents, pick up and distribute mail.
- Check patient’s eligibility including but not limited to Medicaid, Medicare, and third-party insurance and call insurance companies as needed.
- Verbally ask at each appointment if there are changes in insurance coverage, address, and phone numbers.
- Clear/monitor copier, shredder, and fax folder.
- Answer phones and document in telephone note all necessary information, which is then sent to Medical Assistant folder.
- Fax EMR documents as needed.
- Receive payments by cash, charge and check and post payments.
- Check all front-end portal folders.
- Receive incoming calls from patients and schedule appointments.
- Confirm all new patient appointments with personal phone calls.
- Ensure that the appointment master scheduler is accurately maintained and updated as necessary.
- Block vacation/personal/meeting/etc. dates/times in provider appointment schedules.
- Retrieve dental history from dental insurance website and note what dental procedures have been completed with date of service and forward to dental staff.
We require:
- High School Diploma or Equivalent
- Basic Life Support/AED certification
- Strong verbal, written and organizational skills
- Prior experience coordinating activities of a busy medical office or health care center preferred
- Computer proficiency in all Microsoft Office Suite applications
- Knowledge of Electronic Medical Record (EMR), preferred
- Excellent client /customer service orientation
- Ability to deal effectively with a variety of people and work in a team environment
There is no physical demand for this position.
Patient Service Representative, for immediate consideration, please apply now!
An EOE.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Do you have experience with Medicaid?
- Do you have experience with Managed Care?
- Do you have experience with EMR?
- Do you have reliable transportation to travel between Brookville & Freeport?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $21 - $24
