What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Advantage Chevrolet of Bridgeview?
About Us:
Advantage Chevrolet of Bridgeview is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment.
Position Summary:
As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.
Responsibilities:
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Greet customers promptly and professionally
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Understand customer concerns and accurately document service requests
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Communicate with technicians and relay findings and recommendations to customers
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Provide accurate estimates and timelines for repairs and maintenance
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Promote additional services based on vehicle needs
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Maintain strong customer relationships and follow up on service satisfaction
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Help maintain and improve high CSI scores
Qualifications:
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Minimum of 2 years of experience as a Service Advisor or similar role
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GM (General Motors) experience is preferred, but not required
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Proven ability to maintain high customer satisfaction ratings (CSI)
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Strong communication and interpersonal skills
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Working knowledge of automotive repair and maintenance
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AutoMate and XTime software experience a plus
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Valid driver’s license
What We Offer:
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Competitive pay with bonus opportunities
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Health, dental, and vision insurance
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401(k) plan with company match
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Paid time off and holidays
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Ongoing training and development
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Supportive and team-oriented environment
Join the Advantage Chevrolet Bridgeview family and help us drive customer satisfaction to the next level.
