What are the responsibilities and job description for the Part-Time Tier 1 System Administrator - (Shift Work: 2pm-10pm Mon-Tues; 2pm-6pm Wed) (AE25020822SA0) position at Advantage Engineering & IT Solutions Inc?

Job Description

AEITS, Inc. is looking to grow its team! We are seeking a Tier 1 System Administrator, Part-time , to support our customer in the San Antonio, TX area. This role involves providing technical support and troubleshooting for network, desktop, and systems hardware and software, utilizing the ServiceNow Ticketing System. The position includes offering remote support, diagnosing issues, and coaching less-experienced professionals while managing cloud infrastructure problems globally.

Mission : As a Tier 1 System Administrator on this government program, you will be providing support for this important government agency.

Location : San Antonio, TX

All work is on-site. This is not a hybrid or remote position.

Part-Time Shift Work : 2pm-10pm Mon-Tues; and 2pm-6pm Weds

Clearance : Active Top Secret / SCI security clearance with Polygraph .

Certifications :

IAT Level 1 (Required within 6 months of start date)

Requirements :

U.S. Citizenship

Active TS / SCI with polygraph

A Bachelor's Degree and relevant job experience.

Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software.

May coach and provide guidance to less-experienced professionals

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Must be a self-starter with strong attention to detail.

Mandatory Requirements :

Must obtain an IAT Level 1 certificate within six months of the start date.

Only IT-related work experience will be considered for qualifying the applicant's years of experience.

Strong ability to interact with end users, providing professional support and troubleshooting assistance in a friendly and efficient manner.

Experience with or the ability to learn quickly the use of ServiceNow for managing and tracking support tickets.

Basic knowledge of IT systems, networks, hardware, and software, with the ability to troubleshoot and resolve common technical issues.

Clear and effective communication, both written and verbal, for interacting with users and other team members.

Education and Required Qualification

Bachelor's degree and Entry level experience in DoD program management or relevant experience.

High-School Diploma or GED and Five (5) years of demonstrated combined experience in DoD program management or relevant experience.

Travel

Less than 10% of travel may occur.

BENEFITS - Full-time Employees

401K with employer contribution. Fully vested at 1 year anniversary.

Five (5) weeks comprehensive annual leave (25 workdays).

Additional leave can be earned in lieu of overtime.

11 Paid Federal Government Holidays.

Up to $5,000 annually for individually tailored education / training program.

All education plans must be pre-approved by Advantage Engineering management.

Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.

Short-term and long-term disability.

We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.

All employees are eligible to earn generous incentives and performance bonuses.

AEITS, a GTSC compan y, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com

Note : This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program.

AE25020822SA0 #Garlochsford

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and / or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Salary : $5,000

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Part-Time Tier 1 System Administrator - (Shift Work: 2pm-10pm Mon-Tues; 2pm-6pm Wed) (AE25020822SA0)

What are the responsibilities and job description for the Part-Time Tier 1 System Administrator - (Shift Work: 2pm-10pm Mon-Tues; 2pm-6pm Wed) (AE25020822SA0) position at Advantage Engineering & IT Solutions Inc?

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