What are the responsibilities and job description for the Senior Systems Engineer, Service Delivery Management, Lev 3 (AE25021437SE3) position at Advantage Engineering & IT Solutions Inc?
AEITS, Inc. is looking to grow its team! We are seeking a Customer Facing Senior Manager to support our customer in the Annapolis Junction, MD area. The Customer Facing Senior Manager will lead a team of digital services engineers, driving collaboration, innovation, and continuous improvement while overseeing the end-to-end delivery of enterprise IT services.
Th e Senior Systems Engineer, Service Delivery Management , Level 3, will provide strategic direction, ensuring services meet customer expectations, align with business goals, and drive efficiency through technical leadership and solution design. The role also involves managing customer relationships, budgeting, and resource allocation to ensure optimal service delivery and operational excellence.
Location : Annapolis Junction, Maryland
All work is on-site. This is not a hybrid or remote position.
Clearance : Active Top Secret / SCI security clearance with Polygraph .
Certifications :Mission : A s a Customer Facing Senior Manager on this government program, you will be providing support for this important government agency.
Requirements :
- U.S. Citizenship
- Active TS / SCI with polygraph
- A Bachelor's Degree and Fourteen (14) years of d emonstrated combined experience in DoD program management or relevant experience.
- Leadership and Team Management :
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Service Delivery Management :
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Strategic Planning and Execution :
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Technical Expertise and Solution Design :
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner .
- Budget and Resource Management :
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
- None
- Bachelor's degree with a technical focu s is required and Fourteen (14) years of demonstrated combined experience in DoD program management or relevant experience.
- High-School Diploma or GED and Twenty-Five (25) years of demonstrated combined experience in DoD program management or relevant experience.
- Less than 10% travel may occur.
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
Manage financial resources, including budget planning and cost control measures.
Desired Requirements :
Education and Required Qualification s
Travel
BENEFITS - Full-time Employees
AEITS, a GTSC compan y, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at
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AE25021437SE3 #GARLOCHSFORD
Salary : $145,000 - $178,000
