Program Manager

Program Manager

Pay Ranges (per hour):$30.00 to $38.00 per hour depending on experience

Pharmacy Hours: Monday to Friday 9:00 AM to 5:30 PM

Job Type: full-time, no weekends, in-person

Benefits: after 90 days of full-time employment

• Paid time off
• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401k with matching
• Holiday pay

Job Description

Sales and Relationship Management

• Serve as the primary liaison between the pharmacy, sales team, and key provider customers.
• Act as the primary point of contact for the sales team members aligned to pharmacy with daily communication to ensure close coordination.
• Collaborate with sales and internal teams to maximize adoption and utilization of services.
• Build and maintain relationships with existing providers, ensuring exceptional customer service and satisfaction.
• Engage with sales and directly providers to understand their needs, identify growth opportunities, and promote pharmacy solutions.
• Facilitate the seamless onboarding of new providers, guiding them through setup and addressing inquiries.
• Work in the pharmacy 5 days a week, with occasional field visits with sales and key customers.

Provider Support and Customer Success

• Serve as the primary point of contact for key providers’ issues and escalations.
• Provide direct assistance to providers, troubleshooting pharmacy-related concerns efficiently to ensure satisfaction.
• Collaborate with sales and internal teams to resolve provider inquiries and increase account engagement.
• Work within provider EMRs to streamline processes and enhance workflow adoption.
• Utilize CRM to coordinate and document wit sales and internal teams.

Pharmacy Operations and Reporting

• As needed, coordinate and oversee medication management, ensuring timely and accurate dispensing of prescriptions.
• Monitor and track medication deliveries, addressing delays or issues promptly.
• Implement and manage adherence packaging solutions to support patient compliance and improve outcomes.
• Develop integrated reporting tools to track delivery performance, address failures, and ensure rerouting as necessary.
• Analyze metrics to enhance pharmacy workflows, improve provider satisfaction, and identify areas for operational improvement.

Leadership and Strategy

• Align team efforts with corporate goals, driving initiatives to achieve program growth and success.
• Identify operational opportunities and propose enhanced standard operating procedures to optimize workflow efficiency.
• Provide regular updates to stakeholders on progress, opportunities, and strategic directions.

Preferred Qualities:

• Bachelor’s degree in management, business administration, or other related field
• Valid Pharmacy Technician license preferred

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are there anything else you would like to add to your application?

Experience:

• Pharmacy: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Pharmacy Technician License (Preferred)

Ability to Relocate:

• Northridge, CA 91324: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $38