Care Coordinator Specialist

Advantage Home Care is a leading provider of home care services, dedicated to delivering exceptional support to clients and their families. Our team is passionate about making a positive impact in the lives of others.

As a Service Coordinator at Advantage Home Care, you will play a vital role in ensuring the seamless delivery of our home care services. Your primary responsibility will be to coordinate with clients, staff members, and community resources to provide exceptional customer service.

• Must have a valid and current state-issued driver's license.
• Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
• Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
• Reads and stays abreast of state, federal, and business regulations.
• Provide excellent communication to branch and corporate staff.
• Contact employee applicants and complete onboarding process in a timely manner.
• Complete new hire training sessions in the office and coordination of any on-the-job training needed. This includes annual ongoing in-service training for field staff.
• Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
• Work in conjunction with the Service Coordinator to ensure branch staffing needs are continually met.
• Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy, and submitting it to the appropriate departments in a timely manner.
• Maintain employee and client medical records (electronic and paper files) including making files, filing regularly, and keeping files up to date.
• Order office supplies for the branch.
• Communicate with the Branch Manager regarding problems and complaints.
• Guarantee all private business information & protected health information is kept confidential.
• As needed, Participates in special department projects.
• As needed, Attends state-held in-service trainings/meetings per management's direction.
• Other duties as assigned by management.

Salary : $17