What are the responsibilities and job description for the Customer Service/Order Processor position at Advantage Lighting Solutions?
Headquartered in City of Industry, CA, Advantage Lighting Solutions (ALS) & ALLURE Architectural specialize in manufacturing the high-quality architectural lighting fixtures to enhance the environments where people work, play & live. ALS and ALLURE brands are seeking highly motivated individuals to join our team as Customer Service / Order Processor to be part of the great team at our City of Industry, CA facility.
Day-to-day Activities
- As one of the primary contacts for customers, you will manage their order as it goes through the life cycle.
- Perform Order Entry and Processing using Fishbowl Advanced Inventory System.
- To ensure an elevated customer experience, answer to inquiries about account, products, and services as they come in.
- Prepare RFQ (Request for quote) for the accounts assigned.
- Follow-up with procurement team to ensure customers receive correct information about their products.
- Collaborates with Regional, National Sales to keep order fulfillment information.
- Take the initiative in finding possible solutions to any potential issues to may impact customer.
- Sound understanding of Customer Satisfaction and Company Value.
- Assist Accounting for commission calculations.
- Other duties as assigned.
Education
- High school diploma or GED
- Bachelor Degree preferred
Experience
- 2 years of work experience. Preferred experience includes Customer Service, Sales, Technical support, or e-commerce
- 2 years of general order entry in an ERP system
- Knowledge of Industrial Distribution is a plus
Skills
- Microsoft Office: Outlook, Word, Excel is a must
- Familiar with Fishbowl Advanced Inventory System is a plus
- Ability to read, understand price guide and product spec sheets
- Ability to communicate and follow instructions effectively both verbally and in written format
- Ability to multi-task & prioritize
- Must be organized and detail oriented
- Must possess a passion to learn and grow within a small office environment. This individual has the ability to grow and expand their role and responsibilities within this fast-paced, deadline driven company based on performance, and what bandwidth that can be taken on
- Familiarity with standard concepts, practices, and procedures within the lighting / electrical industry (Will train)
- Continue training in new processes and products
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $16 - $20