What are the responsibilities and job description for the Assistant Account Manager position at ADVANTAGE MEDIA SERVICES LLC?
Job Details
Description
Job Summary
The Assistant Account Manager /Customer Service position is responsible for effectively managing the day-to-day operations of several AMS programs/accounts. Assist account management with phone calls, reading and responding to emails, and operate as a liaison between account manager and warehouse team. This position is for an individual who would like to excel in the Account Management Department.
Essential Job Functions
- Represent AMS Fulfillment in all communications with the Account Manager and possibly clients where needed i.e., paperwork, routing, scheduling, monitoring orders, communication with the warehouse.
- Manage Customer Service phones and emails.
- Interact with operations staff on client specific programs.
- Communicate daily requisitions from client to the operations department.
- Receive orders from client and input them into the system or print orders.
- Attend regularly scheduled meetings.
- Comply with the Company safety policy, rules, and regulations.
- Other duties as assigned.
Qualifications
Job Specifications – includes Education, physical and mental demands, and working conditions
- 2 year’s experience in promotional material management, business-to-business or business-to-consumer service
- Data entry experience
- Fulfillment Operation experience a plus
- Phone customer service
- Email customer service
- Strong multi-tasking skills
- Results oriented and proactive
- Excellent written and verbal communication skills
- Bi-lingual a plus
- Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.
Salary : $22 - $24
