What are the responsibilities and job description for the Client Care Coordinator position at Advantage Pointe Home Care?
Company Description
Advantage Pointe Home Care is headquartered in Boca Raton, Florida. We proudly provide non-medical home care services to seniors and individuals with disabilities, injuries, difficulties with mobility, or illnesses. We are composed of highly trained and competent Certified Nursing Assistants and Home Health Aides who are dedicated and experts in delivering home care services in the comfort of our client’s home.
Role Description
This is a full-time on-site role located in Boca Raton, FL for a Client Care Coordinator. The Client Care Coordinator plays a crucial role in ensuring that clients receive timely and consistent home care services by managing and coordinating caregiver schedules. This position requires excellent organizational skills, attention to detail, and the ability to communicate effectively with clients, caregivers, and other team members. The Client Care Coordinator is responsible for matching the right caregiver with the right client, ensuring that all shifts are covered, and maintaining smooth day-to-day operations in the agency.
Key Metrics/Performance Indicators
● Caregivers are aware and informed of responsibilities for clients
● Clients expectations are met and confident with care
● Clients are informed of schedule, updated consistently, and communication is regular
● Communication within the internal team is timely and respectful
● Professional behavior
Qualifications
● Exceptional level of organizational ability
● Ability to multitask
● Ability to communicate with clients effectively and calmly
● Empathetic and understanding when engaging with clients and their families
● Engage with various stakeholders (Caregivers, Clients, Families of clients, Internal teams)
● Time sensitive tasks need to be addressed
● Professionalism
● Reliability
● Timely communication – returning calls, texts and emails
Salary : $50,000 - $65,000
