What are the responsibilities and job description for the TAM Director (Technical Account Manager) position at Advantage Solutions?
TAM Director (Technical Account Manager)
Job Locations US-IL-Chicago | US-MO-Clayton | US-AR-Rogers | US-NC-Charlotte | US-PA-Pittsburgh
Primary Posting Location : City
Chicago
Primary Posting Location : State / Province
Primary Posting Location : Postal Code
60601
Primary Posting Location : Country
Requisition ID
2024-434207
Position Type
Full Time
Category
Professional : (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
Minimum
USD $134,000.00 / Yr.
Maximum
USD $174,000.00 / Yr.
Summary
Director of Technical Account Management
At our Company, we grow People, Brands, and Businesses! The Director of Technical Account Management leads a team of technical account managers, setting vision and strategy for delivering exceptional client success through technical expertise and proactive customer engagement. This role will manage key accounts directly while overseeing the team that acts as trusted advisors for retail clients, ensuring the alignment of technical solutions with client business objectives.
The Director is the primary point of contact for escalated technical issues, fostering strong client relationships and ensuring that solutions are strategic, realistic, and meet the retail client's needs. The Director will collaborate closely with the internal product team, engineering team, and customer support to ensure seamless service delivery. The Director ensures best practices are followed for issue resolution, product adoption, and overall retail client satisfaction.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer :
Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities :
Team Leadership and Development :
Customer Success Strategy :
Technical Expertise and Solutions :
Data-Driven Insights :
Qualifications :
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
Director of Technology is responsible for providing direction for the Technology department team(s). In this capacity, the Director of Technology oversees various component from team leadership and staff development, as well as, oversight of all projects and initiatives, short and long term strategic direction for specific competencies, vendor management and fostering stakeholder relationships within the department team(s).
Job Duty
Supervisory Responsibilities
Direct Reports
Indirect Reports
Travel and / or Driving Requirements
Minimum Qualifications
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level : (Required) : Bachelor's Degree or equivalent experience
Preferred) : Business, Management Information Systems, Computer Science or related field
Skills, Knowledge and Abilities
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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Salary : $134,000 - $174,000
