What are the responsibilities and job description for the Field Service Technician position at Advantage Tech?
Advantage Tech is searching for a Field Services Technician to join their client's team in Kansas City, MO.
Requirements
The Field Services Technician role is an integral role on the client's team serving as a front-line resource and expert for our clients via email, phone, and on-site support. This role will assist with designing, implementing, and supporting various client environments (physical and cloud-hosted) both on-site and remotely.
Core Responsibilities & Areas of Focus (3-5 years of experience)
- Provide customer-centric support via phone, email, and on-site support
- Provide on-site support for equipment delivery, setup, and troubleshooting
- Perform planning and design work for network infrastructure implementations
- Provide advice on hardware and software requirements and specifications
- Implement and support various physical network components such as :
- Servers, firewalls, PCs, laptops, switches, access points, and more
- Lead or support cloud-based (e.g Azure) deployments and maintenance
- Office365 application issue troubleshooting, assistance, and resolution
- Desktop / Laptop issue troubleshooting, assistance, and resolution
- Network issue troubleshooting, assistance, and resolution
- Detailed documentation of issue investigation and resolution
- Contribute to internal documentation and process improvements
- Provide remote and help desk based support as needed
- Proficient at designing, building, migrating and maintaining :
- Microsoft Azure
- Business networks and systems, including hardware
- Window Servers
- Active Directory
Secure / redundant infrastructures
Other technical details or requirements may include, but not limited to :
Desired Technical Experience & Knowledge :
Key Non-Technical Attributes Required :
1.) Communication
2.) Self-Starter
Aligned Certifications (Not Required)
1.) Microsoft 365
2.) Microsoft Azure
3.) CompTIA
