What are the responsibilities and job description for the Facilities Services Customer Service Representative position at Advantage xPO?
Start a new career with a growing, award-winning Fortune 500 company located in Norristown, PA. Partner with Advantage xPO and work with one of our premier clients. Join the team as a Facilities Services Customer Service Representative and get ready to embark on an exceptional career journey with us, where you'll find unparalleled opportunities for professional growth, extensive benefits, and a dedicated team that supports and inspires you every step of the way.
Pay: $21/hr.
Schedule: Monday - Friday, 8am - 5pm
Facilities Services Customer Service Representative essential tasks:
This role is a key contributor in fulfilling USM's customer commitments by serving as the first point of contact for customers and suppliers. Responsibilities include handling inbound and outbound communications, resolving service issues, managing voicemail and third-party systems, and ensuring accurate documentation in the work order management system. The position also involves overseeing recurring services, processing customer requests, analyzing field inspection reports, and reconciling billing and service data. Strong collaboration with team members is essential to addressing service issues promptly and maintaining business profitability.
Qualifications:
- Ability to work a flexible schedule that could include early mornings/evenings/weekends.
- BA/BS from an accredited college or university or equivalent in education and work experience.
- Minimum 2-3 years of experience working in a high volume, fast paced customer service role.
- Proficiency with Microsoft Excel & Word.
- Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
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About Advantage xPOAdvantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.
Salary : $21
