What are the responsibilities and job description for the Customer Development Representative position at Advantech USA?
Job Title: Customer Development Representative
Location(s): Blue Ash, OH
Compensation: $20.00 - $23.00 – Nonexempt (Hourly)
About this position:
We are seeking a detail-oriented Customer Development Representative to join our team. In this role, you will play a pivotal part in driving business growth by managing customer inquiries, qualifying leads, and supporting sales and marketing efforts. This is an excellent opportunity for someone passionate about providing exceptional service while maintaining accurate records and contributing to operational efficiency.
Responsibilities:
- Discover, qualify, and dispatch leads to Sales Teams
- Maintain proper documentations of new business opportunities in CRM database
- Handle all incoming customer inquiries from phone and emails
- Reviving dormant sales leads with lead nurturing campaign
- Supporting marketing team in the data mining and leads maintain activities
- Various other tasks that may be assigned by the direct supervisors
Qualifications:
- AA Degree or High School Diploma with equivalent experience.
- Ability to communicate effectively verbally and in written format.
- One (1) year Customer Service experience is a plus, will train the right person.
- Salesforce CRM experience preferred.
- Proficiency with Microsoft Outlook / Excel / Word.
- Ability to multi-task, with minimal supervision.
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
Salary : $20 - $23
