What are the responsibilities and job description for the Customer Development Representative position at Advantech USA?
Job Title: Customer Development Representative
Location(s): Milpitas, CA - Onsite
Compensation: $22.50 - $25.00 Dependent on Experience and Location
About this position:
We are seeking a proactive and detail-oriented Customer Development Representative to join our team. In this role, you will be instrumental in driving business growth by managing customer inquiries, qualifying leads, and supporting sales and marketing initiatives. The ideal candidate is passionate about delivering exceptional service, building relationships, and ensuring seamless communication between customers and internal teams. This is a great opportunity to contribute to a dynamic environment while enhancing customer engagement and operational efficiency.
Responsibilities:
- Research and identify new business opportunities using demand generation tools, social media, and email outreach, while engaging inactive or target accounts.
- Qualify inbound leads, convert inquiries into potential opportunities, and route prospects to the sales team.
- Track and manage lead generation activities, KPIs, and account strategies in collaboration with the Regional Sales Manager and Customer Development Manager.
- Maintain accurate records in CRM, support lead nurturing efforts, and assist marketing with data mining and lead management.
- Handle customer inquiries via phone and email, ensuring timely responses and follow-up.
- Perform additional tasks as assigned by supervisors.
Required Qualifications:
- AA degree or high school diploma with equivalent experience; prior customer service experience preferred.
- Minimum of 2 years of experience in outbound development, customer service, sales development, lead generation, or a related field.
- Strong ability to research, prospect, and qualify accounts to drive business opportunities.
- Proven success in fast-paced, complex sales environments with a strong understanding of the lead process and customer behavior.
- Excellent verbal and written communication skills, with proficiency in Microsoft Office for reporting and documentation.
- Ability to work collaboratively in both virtual and in-person team environments.
Preferred Qualifications:
- Ethical, driven, and highly motivated with a positive attitude.
- Skilled in managing multiple priorities across stakeholders while maintaining attention to detail.
- Strong problem-solving abilities, adaptability to feedback, and eagerness to develop sales skills.
- Experience with Salesforce CRM is a plus.
- Ability to multitask effectively with minimal supervision.
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
Salary : $23 - $25
