What are the responsibilities and job description for the Sales Operation Specialist position at Advantech USA?
Job Title: Sales Operations Specialist
Location(s): Cincinnati, OH - Onsite
About this position:
The Sales Operations Specialist II at Advantech is responsible for daily order management, customer relations, and analyzing information necessary to ensure products are successfully launched & fulfilled in a timely manner.
Being a self-starter is critical, as this person will work directly with specific Sales in order to develop, plan, launch, manufacture, and market their assigned accounts and to resolve any issues that may occur.
Responsibilities:
- Order Management on bookings, shipping, expediting, and backlog management for assigned accounts.
- Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customer for any necessary changes.
- Team up with assigned Sales to support the Sales Operations functions and drive future business after mass production.
- Manage EOL's: facilitate the execution of LTB, LOI, and to communicate internally and externally to complete the process.
- Monitor customer’s receivable balance, assist with Account Receivable team on collection, and make recommendations to management regarding credit issues that may prevent shipment release.
- Communicate and resolve issues with various internal stakeholders including but not limited to: Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc.
- Work with Supply Chain for demand planning and inventory balancing.
- Mitigate risk by proactively identifying and reporting potential challenges.
- Work closely with customers and internal stakeholders until cases are closed.
- CRM: Conduct month end, quarter end, and year-end account activity analysis.
- Organize and participate in Quarterly Business Review meetings with Key Account Managers, taking action and drive results.
- Other duties and responsibilities as assigned.
Required Qualifications:
- Minimum of 1-3 years of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from similar industries.
- Minimum of 2 years of experience in managing Sales EAR 1M with success.
- Strong computer literacy with MS Office suite (Outlook, advanced in Excel skill, Teams, etc.).
- Excellent verbal and written communication skills.
- Extremely detail-oriented and analytical with strong organization skills.
- Ability to interface and provide strong customer service with our external and internal stakeholders.
- Highly motivated, able to work independently, self-starter.
- Strong sense of integrity and the ability to take on challenges and initiatives.
- Must be a team-player
Preferred Qualifications:
- Strong sense of integrity and the ability to take on challenges and initiatives.
- Education: Bachelor’s Degrees preferred, or equivalent combination of education, training, & experience.
- Experience in utilizing ERP systems, SAP preferred.
- Bilingual is a plus.
Benefits:
- Competitive salary dependent on experience (DOE)
- Winning culture with a friendly, team-oriented environment!
- Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
- Employee Assistance Program (EAP)
- 401(k) with company match
- Education & personal development reimbursement program
- Generous vacation and paid holidays package
- Company events, and lunches
- Work from home program – once eligible
- Referral Bonus
About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.
