What are the responsibilities and job description for the Program Manager position at Advantest America?
Job Description:
We are looking for a Program Manager (PM) to assure our customers' success with Advantest products and services by fostering long-term, strategic partnerships. The PM is the primary contact for our customers, marshalling Advantest, and 3rd party resources in support of these customers'
This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group.
We are looking for an energetic and dynamic individual with high integrity to join our team. Advantest is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.
Responsibilities include:
- Interacting with customers and application engineers to define the project scope so that all aspects are covered at the initial stage of quotation to cover quality, costs, and delivery requirements to meet expectations.
- Coordinate with suppliers as needed to align with the overall timeline of project management.
- Coordinate with internal team members during the production, assembly, test, and mechanical integration cycle to eliminate delays in the project plan.
- Maintain schedule accuracy to the overall project and communicate with customers timely throughout the production process.
- Monitor key performance indicators and identify areas of improvement to streamline the process for continuous improvement.
- Monitor the quotation process and measure against key performance indicators.
- Address delays in the process to win business and generate additional market revenue.
- Coordination with internal team members for expedited projects and roadblocks with production constraints.
- Address complaints and quality issues with internal team on field failures.
- Coordinate technical resources to disposition product and identify root cause analysis for prevention.
- Review status with the customer and the management team
Timely resolution of issues and escalation as required to avoid delays in project completion - Ensure proper closure of customer related A/R issues
