What are the responsibilities and job description for the Field Service Engineer position at Advantest America?
The Field Service Engineer [CDSEM] position reports to the Nanotechnology Service and Support Manager and is responsible for all hardware support issues for all assigned accounts.
- Primary installation and hardware support for all assigned accounts and responds per all warranty and / or contract terms defined.
- Establish and maintain lines of communication with all CDSEM Field Service Engineering (FSE) personnel in Advantest America - relating to all CDSEM technical issues. Involve Expert FSE per escalation guidelines and Japan R&D as required towards problem resolution.
- Responsible for all administrative duties associated with service tracking and parts logistics directly related to the support task(s). Responsible for all time and expense entry related to the position.
- Responsible for completing all required FCO's (Field Change Orders) and software upgrades.
- Attend all required and necessary training (both internal and external) to keep skills at the highest level possible.
- Responsible for reporting all customer account updates to Management per frequency dictated or prior as urgency and sensitivity dictates.
- Support other CDSEM FSE's in technical escalations as required. Support FSE's in CDSEM System installs (especially new sites, new systems etc.). Provide additional back up support to FSE during high load periods and for scheduling flexibility in supporting customers. Travel to various customer sites, as required, supporting customer installations, troubleshooting, maintenance and various service support related duties.
