Advantix: Solution Center Agent

Advantix is a growing telecommunications technology and expense management company staffed with customer enthusiasts, channel champions, techies, analysts, developers and creatives. Advantix thrives on providing clients with innovative solutions and a world-class experience with every human interaction. Specializing in deploying, optimizing, and managing complex telecommunications programs. Advantix's proprietary platform, award-winning solutions and knowledgeable team of experts help organizations lower costs, streamline operations and boost productivity. Reporting to Advantix's Solution Center Team Lead, the Solution Center Agent will be a dynamic individual who is knowledgeable and passionate about telecommunication solutions and is highly customer-focused and efficient. Summary : Technical Helpdesk Support Specialists manage all levels of service and support to our clients. This client-facing position includes providing telephone customer support to Helpdesk clients, maintaining databases, and providing guidance, training, and education to users. Duties and Responsibilities :

• Receive inbound calls from Account Management / Helpdesk
• Capture relevant customer information to ensure that case information is documented and that adequate follow up will be delivered to customer.
• Create support ticket for each customer that clearly and effectively defines the support
• Provide customer support through guidance, training, and / or education to users on basic customer account or product technical issues.
• Utilize superior multitasking skills to employ numerous resources to research and resolve customer
• Working all assigned cases to meet agreed service level with all These may be through phone contact, client web portals or via email to case submission.
• Continue self-education in order to maintain a broad knowledge of wireless solutions, rate plans, complex products and services, and selling skills.
• Maintain a professional image and work
• Ensure positive and professional interaction with internal and external customers on
• Attend all required meetings and training Qualifications :
• High School Diploma or BA / BS preferred.
• Mobile phone experience is very
• 1-2 years of successful sales, marketing, training, and / or customer service
• Excellent verbal, written, and interpersonal
• Strong organizational and time management
• Flexible, team-oriented
• Decision making and problem-solving
• Ability to present professional image of self and
• Personal commitment to provide exceptional customer
• Able to use Microsoft suite as well as other computer software programs as required, experience with Salesforce a plus. Other :
• Travel may be required for the execution of the duties of the
• Advantix may allocate such additional duties for this position as informed by the Solutions Center Team Lead from time to time as necessary to meet the business needs of Advantix. Compensation : Compensation : $19.00 / hr Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range. While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays. Advantix / ScanSource, Inc. is an Equal Opportunity Employer EOE / M / F

Salary : $19