What are the responsibilities and job description for the Customer Account Representative position at Advantus Corp.?
Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
- Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
- Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
- Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
- Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
Requirements:
- Bachelor’s degree
- Excellent written and oral communication skills.
- Ability to work independently to drive results.
- Exceptional customer service skills, highly organized and detail-oriented.
- Proficient in Microsoft Office, particularly Excel, and Outlook.
- Ability to work in a fast-paced and team-oriented environment.
EOE