What are the responsibilities and job description for the Operations Coordinator position at Advatix, Inc.?
Operations Coordinator
Role Summary
We are seeking an Operations Coordinator to join our team. The Operations Coordinator will be responsible for handling the day-to-day administrative tasks and have a complete understanding of the operating systems including order processing, scheduling, inventory management tasks, data setup, reporting, telephone, and email support.
Key Results Area
Create tasks to move inventory
Prepare picking area
Print order to move product to meet client SLA
Handle returns
Monitor and coordinate Pick location replenishments.
Coordinate inbound delivery appointments and receive shipments
Coordinate pull and delivery of needed inventory items for line jobs
Compliance
For client-specific needs – coordinate all compliance-related requirements, gather data, and manage hold inventory and all compliance-related reporting
Order Processing
Research and manage reporting of order errors. Update and implement the order error process
Compile and publish Client Scorecards and other metric reporting within the organization.
Define and update existing department Processes for improvements when identified
Late and Rush Order Recap Reporting
Communications:
All cross-team communications will be done via email when needed, or other tools as appropriate
Communicate professionally while working through issues with all team members
Escalates order issues when information is not received that is needed to get action required to move orders forward, when appropriate
Reporting and Inventory Analysis
Distribute Client Specific Reports
Monitor, reconcile, and publish daily Open Orders Report, per Open Orders Process
Create and coordinate inventory forecasting tools for assigned clients
Troubleshooting and Resolution of Order Issues Identified
Proactively works Order issues as appropriate and follows up with assigned teams when resolution is not moving forward promptly
Troubleshoot issues from Issues reported to the Order Management group to identify root causes or other systemic problems. Identify and help implement solutions to encourage positive change
Coordinate resolution between various departments to identify Order Issues preventing successful order fulfillment, processing, or shipment to the client
Maintain a clean, organized, and safe work area
Support and maintain corporate quality, health and safety standards, processes, policies, practices, and work instructions
All other duties as assigned
Skills & Qualifications
High School diploma or GED is required; an associate's degree is preferred
At least one (1) year of warehouse experience is required
Previous experience using Warehouse Management Systems
PC skills are required, specifically Microsoft Word and Excel
Strong math, analytical, and reading skills
Able to work independently or in a team environment
Solid verbal, written, and interpersonal communication skills
Physical requirements include lifting up to 40 pounds, carrying, bending, stretching, and standing for long periods
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
