What are the responsibilities and job description for the Guest Service Representative position at AdventHealth Celebration?
Guest Service Representative
Location: AdventHealth Celebration- 400 CELEBRATION PLACE, Celebration, 34747
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part-Time
Shift : Day: Varied hours/ weekend availability-Shift hours will be discussed during the interview.
The role you’ll contribute:
The Guest Services Representative is responsible for providing excellent customer service to members, providing check-in for members, enrolling new members, booking appointments, and cash, check, gift card and credit card transactions. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Presents and sells products and services to current and potential members.
- Processes all inquiries pertaining to membership while encouraging enrollment, and marketing the Fitness Centre. Makes sales calls during idle time and encourages retail sales to meet the monthly Pro Shop and membership sales goals.
- Efficient in operating Point of Sale (POS) transactions, cash handling, and banking out in CSI software system for check- in and pictures.
- Performs Spa booking procedures, educates guests about spa, and encourages spa club membership.
- Utilizes proper telephone etiquette.
- Organizes displays, restocks shelves and drinks, and keeps the environment clean and organized.
- Responsible for notifying the Engineering department for any work order, as well as, Environmental Services for any services needed.
- Performs other duties as assigned.
Qualifications
The expertise and experiences you’ll need to succeed :
KNOWLEDGE AND SKILLS REQUIRED:
- Excellent communication skills
- Exemplary customer service skills
- Strong selling skills
- Ability to multitask
- Ability to identify guest needs through listening and prioritizing
KNOWLEDGE AND SKILLS PREFERRED:
- N/A
EDUCATION AND EXPERIENCE REQUIRED:
- N/A
EDUCATION AND EXPERIENCE PREFERRED:
- Retail sales experience
LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:
- CPR Certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Fitness Center
Organization: AdventHealth Celebration
Schedule: Part-time
Shift: 1 - Day
Req ID: 25007395
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
