What are the responsibilities and job description for the Front Desk Concierge Primary Care position at AdventHealth Centra Care?

Front Desk Concierge AdventHealth Primary Care

All the benefits and perks you need for you and your family :

Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Our promise to you :

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time

Shift : Days

Location : 11001 W Colonial Dr, Suite 120, Ocoee, FL 34761

The role youll contribute :

The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patients overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre / post visit communications.

The value youll bring to the team :

Demonstrates through behavior AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

Drives customer service initiatives by creating and owning the patient experience

Answers telephone, responds to patient questions / concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously

Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

Verifies insurance eligibility and determines accurate up-front collection amount

Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

The expertise and experiences youll need to succeed :

Minimum qualifications :

High school diploma or equivalency

Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.

Preferred qualifications :

Previous customer service experience (Hospitality, Retail, or Medical)

Prior pediatric experience (for Kids Urgent Care Centers)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category : Administrative

Organization : AdventHealth Primary Care Schedule : Full-time

Shift : 1 - Day

Req ID : 24043861

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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Front Desk Concierge Primary Care

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