What are the responsibilities and job description for the Process Improvement Specialist II position at AdventHealth Central Florida?
Location\: AdventHealth Kissimmee-2450 NORTH ORANGE BLOSSOM TRAIL, Kissimmee, 34744
All the benefits and perks you need for you and your family\:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift\: Day
The community you’ll be caring for\: Kissimmee Campus
The role you’ll contribute\:
The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team\:
Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Knowledge And Skills Required
Knowledge And Skills Preferred
Education And Experience Preferred
Licensure, Certification, Or Registration Preferred
All the benefits and perks you need for you and your family\:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift\: Day
The community you’ll be caring for\: Kissimmee Campus
- AdventHealth Kissimmee is a 242-bed community-focused hospital
- Conveniently located near Walt Disney World
- The team is here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties
The role you’ll contribute\:
The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team\:
Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Serves as a change agent and process facilitator for tactical improvement initiatives.
- Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.
- Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.
- Prioritize and manage multiple competing projects, deadlines, and customer relationships.
- Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.
- Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Travels between local locations as required for meetings & observations.
- Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization.
- Conducts observations, develop actionable plans, and implement viable solutions to problems identified.
- Work independently leading projects of moderate to high impact or complexity.
- Provides project guidance to other team members and may assign support tasks/responsibilities as necessary.
- Handles change management concerns and address political issues that may interfere with projects.
Knowledge And Skills Required
- Solid understanding and application of data collection/analysis tools & methodologies
- Well-versed in process mapping, root cause analysis, statistical controls
- Experienced practitioner of quality & process improvement methodologies such as lean six sigma
- Excellent analytical, statistical, and problem-solving skills
- Ability to succinctly translate high level concepts into actionable items
- Familiar with project management and change management concepts and methodologies
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
- Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
- Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)
Knowledge And Skills Preferred
- N/A
- Bachelor's degree with four or more years of relevant experience, or functional equivalence
- Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field
- Proven experience leading process improvement projects, preferably in a complex organizational environment
Education And Experience Preferred
- Project Management Experience
- Familiarity with MS Project, Analytical & Data Visualization Software (Minitab, Tableau, Etc.)
- Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification
Licensure, Certification, Or Registration Preferred
- Clinical licensure
- Certified Associate in Project Management (CAPM)
- Change Management Certification
- Agile Certified Scrum Master
