Consumer Access Supervisor

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program*

Our promise to you:

Joining AdventHealth Central Texas is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Days – Monday-Friday 8:00am – 5:00pm

Location: 2201 S. Clear Creek Rd., Killeen, TX 76549

Must be willing to travel to other Adventhealth facilities within the area periodically including, but not limited to Adventhealth Rollins Brook in Lampasas, Adventhealth Imaging & Wound Care, and various Adventhealth Clinics.*

The community you’ll be caring for:

• Located in the heart of Texas, AdventHealth Central Texas provides care for the citizens of Bell, Coryell and Lampasas counties.

• Both AdventHealth Central Texas is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.

• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you’ll contribute:

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members' schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Working supervisor of the day-to-day operations of the team and department

• Adheres to labor and budget guidelines.

• Monitors team time and attendance according to policy

• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested

• Responsible for training and evaluating team members

• Responsible for coordinating and setting up schedules for team members' training and education sessions

• Responsible for monitoring the department's work for accuracy and workflow

• Identifies own learning needs and seeks opportunity for growth

• Keeps up with assigned workload and seeks assistance when necessary

• Communicates all team member situations to the manager

Qualifications

The expertise and experiences you’ll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

• Associate's degree OR two years of direct Patient Access experience

EDUCATION AND EXPERIENCE PREFERRED:

• Lead or supervisory experience

• Certified Healthcare Access Associate (CHAA)

• Certified Revenue Cycle Representative (CRCR

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Central Texas

Schedule: Full-time

Shift: 1 - Day

Req ID: 25001595

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.