Consumer Experience Specialist

Consumer Experience Specialist Calhoun, GA

AdventHealth Georgia

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Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $13.26 - $19.89 per hour
• Job ID: 25009845
• Job Family: Marketing & Communications
• Shift: 1 - Day
  
  

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
  
  

Schedule: Full Time

Shift : Monday – Friday, 8:30AM-5:00PM or 9:00AM – 6:00PM

Location: 1035 Red Bud Road, Calhoun, GA 30701

The community you’ll be caring for: AdventHealth Gordon

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanooga
  
  

The Role You’ll Contribute

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The Value You’ll Bring To The Team

• Demonstrates through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training.
• Maintains competence and use critical-thinking skills to confirm the consumer's identity and resolve consumer inquiries within assigned functional areas(s) accurately and promptly.
• Demonstrates empowerment to successfully resolve customer inquiries, striving for first interaction resolution.
• Adheres to all established workflows, scripting and department greetings. Ensures the obtained demographics, insurance information and authorizations are correct and as accurate as possible to avoid a negative consumer experience leading to a duplicate record, a rescheduled service or a denied service.
• Assesses and understands supported department schedules (i.e., Imaging, Lab, Rehab, AHMG, etc.) to maximize utilization of resources and services offered. Uses critical thinking to avoid scheduling conflicts.
• Initiates insurance eligibility at time of scheduling to ensure timely authorization procurement for reimbursement.
  
  

Qualifications

The expertise and experiences you’ll need to succeed :

• High-school diploma or equivalent
• 1 year of experience in a call center OR 2 years' prior experience in a customer service environment
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Georgia

Schedule: Full-time

Shift: 1 - Day

Req ID: 25009845

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.