IT Support Specialist Associate

IT Support Specialist Associate Parker, CO

AdventHealth Rocky Mountain

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Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $24.13 - $38.31 per hour
• Job ID: 25012470
• Job Family: Information Systems
• Shift: 1 - Day
  
  

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
  
  

Schedule: Full-time

Shift : Days

Location: 9395 CROWN CREST BLVD, Parker, 80138

The Role You’ll Contribute

The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for

installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required. This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required. This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.

The Value You’ll Bring To The Team

• Install consumer-based hardware and software on devices and operating systems.
• Provide detailed descriptions within ServiceNow tickets.
• Follow AIT standards for devices and software.
• Work with enterprise AIT technical and business support teams as required.
  
  

Required Qualifications

The expertise and experiences you’ll need to succeed:

• High School Diploma or equivalent.
• 1 years of experience in the desktop environment.
  
  

Must Have ONE Of The Following IT Related Certifications

• CompTIA A Certification
• CompTIA Network Certification
• CompTIA Security Certification
• Cisco CCNA
• ISC2 CC
• AWS Certified Cloud Practitioner
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.
  
  

Preferred Qualifications

• Associate’s in computer technology, or 2 years of equivalent work experience
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Information Systems

Organization: AdventHealth Rocky Mountain

Schedule: Full-time

Shift: 1 - Day

Req ID: 25012470

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.