Patient Service Coordinator

Patient Service Coordinator Orlando, FL

AdventHealth Orlando

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Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $18.68 - $28.02 per hour
• Job ID: 25014496
• Job Family: Patient Financial Services
• Shift: 1 - Day
  
  

At AdventHealth Orlando, what started as a converted farmhouse in rural Central Florida has become Central Florida’s major tertiary health care facility. Patients come from the Southeast, the Caribbean and even as far as South America for our proven expertise and compassionate health care.

With a variety of Orlando hospital jobs, we invite you to start or elevate your career with a new job at AdventHealth Orlando. We constantly seek out Orlando nurses, medical assistants, nurse assistants, patient care and health administration professionals who share our passion for whole-person health care. Learn more about our open positions and apply to become an invaluable part of our team.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Top Reasons to work at AdventHealth

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Pet Insurance
  
  

Schedule: Full Time

Shift : Monday - Friday 8:00am - 4:30pm

Location: East Rollins ST, Orlando, FL

You Will Be Responsible For

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

• Deliver excellent customer service to the patients/families and other care providers, focusing on family-centered care by displaying a positive attitude and demonstrates a professional demeanor with every patient encounter.
• Acts as the family’s liaison between the program/practice support and clinical staff to include by not limited to, triaging calls and distributing to the appropriate program/practice staff, providing status updates and providing general information, providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate leadership.
• Performs general tasks related to front desk operations including, but not limited to, prompt and courteous customer service, verify and update patient demographic and insurance information, forward issues/concerns to billing or data personnel. In coordination with the billing department collecting out-of-pocket financial responsibilities and balances at time of service. Retrieve and release patient records including transcriptions, lab/test results, and medical records. Responsible for monitoring patient waiting areas for cleanliness and observing patient’s signs/symptoms as necessary.
• Responsible for scheduling new and established patients. Responsible for decisive and protocol driven scheduling to ensure appointments are filled and correctly booked to create efficient patient flow and clinic schedules are optimized. Troubleshoot and adjust clinic schedule to physician schedule. Accurate submission of insurance information to the pre-certification team using OTTR and/or Cerner. Responsible for appointment verification, follow-up on missed appointments and rescheduling appointments as necessary.
  
  

Qualifications

What You Will Need:

Required

• Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner.
• Strong interpersonal, organizational skills and the ability to work effectively in an environment with frequent interruptions.
• Proficiency using personal computer, word processing and email system. Knowledge of Microsoft Excel and Microsoft Word
• Associates degree in Healthcare or related field OR
• Two years experience in a complex healthcare setting with primary responsibility of providing customer support to patients in either a scheduling or front desk capacity
  
  

Preferred

• Knowledge of medical terminology
• Bilingual
• Completion of a Medical Front Office and Administration Specialist Program
• Certified Medical Administration Assistant (CMAA), Certified Billing and Coding Specialist (CBCS), and Microsoft Office Specialist (MOS)
  
  

Job Summary

Under general supervision the Patient Services Coordinator I - Transplant is primarily responsible for providing outstanding customer service to our patients, their families and our partners. This position acts as the familys advocate throughout the continuum of care to promote continuity of care and enhance clinical image of the institute. The Coordinator is responsible for referral intake, front desk operations and scheduling. This position ensures clinic/program efficiencies by utilizing protocols to process referrals, schedule visits and accurately documenting all needed information for appointments along with cancellations/no-shows. This position is responsible for general secretarial support including answering phones, faxing and or copying. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25014496

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.