Physician Informatics Advocate - Sr

Physician Informatics Advocate - Sr Tampa, FL

AdventHealth Information Technology

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• Job Schedule: Full-time
• Pay Range: $31.81 - $59.17 per hour
• Job ID: 25010821
• Job Family: Information Systems
• Shift: 1 - Day
  
  

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Schedule: Full Time

The Role You’ll Contribute

Physician Informatics Advocate Senior has an extensive understanding of healthcare applications in use at AdventHealth, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems. Dedicated to facilitating a secure, effective, integrated electronic medical record system that continually improves outcomes, reduces cost, increases efficiency, and enhances user experiences. This position cultivates strong, supportive relationships with executives, clinical leaders and clinicians based on appropriate professional interactions, demonstrated ability to perform principal The Physician Advocate Senior works independently with minimal supervision on projects of moderate complexity identifying ways that EMR technology improves workflow efficiency and successfully engages in multiple initiatives simultaneously. Is engaged in activities of analysis, design and implementation, optimization as well as application support; performs troubleshooting and conveys issue resolution. Utilizes knowledge of clinical practice and AH performance improvement process to achieve established goals. Participates in orientation, on-boarding and mentoring new and less experienced team members. Responsible for customization of order sets, documentation and views, build of macros and auto-text within the EMR. Provides 24hr on-call support to Physician/AHPs/Residents/Medical Students for a variety of clinical applications and participates in on-call Lead support as assigned; researches, communicates, resolves and escalates as needed. Assists with executing change management strategy. Actively participates in outstanding customer service inclusive of at the elbow support at facilities for Advocates and providers, with proactive outreach and consistent timely follow-through. Accepts responsibility in maintaining relationships that are equally respectful to all. Bachelor's Degree in Nursing, Respiratory Therapy or Cardiopulmonary Science is required. Master's Degree is preferred. Minimum of five years total between clinical and informatics experience.

The Value You’ll Bring To The Team

• Serves as a Senior member of the Physician Informatics Team and a facility resource person and role model in the use of clinical information systems. Maintains thorough knowledge of the computer system. Takes lead in creating departmental solutions and cultural improvements.
• Promotes a positive attitude to change and effectively communicates “why” change is necessary.
• Provides didactic training and mentors new Advocate orientees and provides feedback to the orientation coordinator of orientee’s progress. Provides the assessment of the readiness for independent work. Collaborates on professional development plan with the orientee’s reporting manager.
• Takes a senior role in Physician Informatic projects for assigned clinical areas to include evaluation of requests, analysis of information, presentation to pertinent groups, and education. Leads out on significant system projects independently. Provides consultation in the areas of re-design and evaluating clinical processes. Identifies and accts upon opportunities for improvement. Summarizes objectives and strategic directions for the workgroup. Services as the Informatics expert resource.
• Rounds with providers during care delivery to assess functionality, impact to workflow, analyzes and anticipates user needs and documents requests. Analyzes requirements to propose effective solutions. Identifies opportunities for improvement/automation.
• Researches, validates, and logs provider EMR enhancement requests. Discusses recommended solutions with provider and operational teams and obtains operational design approval.
• Conducts multiple annual touch points with medical staff members. Shares application tips with providers to improve their workflow efficiency and guides to best practices. Communicates through collaterals created and personal contact with providers regarding the modifications made to the application.
• Proactive daily rounding in the acute setting to ensure proactive approach to issue recognition and resolution.
• Assists with executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.
• Provides go live support and post go live optimization at local sites and for other AdventHealth facilities with readiness to work evenings, nights and weekends in order to fully support AdventHealth Operations. Engages with pilot programs and all projects in collaboration with AIT and the facilities.
• Provides 24/7 on-call support for Providers and extenders in a timely and effective manner. Majority of time on job will be in facilities of assigned region, however must be able to travel nationally to support major implementations at other AdventHealth facilities. Because our customers work 24/7, the Physician Informatics Advocate Senior will work various shifts including evenings, nights and weekends in order to fully support AdventHealth operations during times of Go-lives and Major installs.
• Develops, implements, maintains, and optimizes health information technology training materials for Physician/AHPs/Residents/Medical Students based on current clinical practice and workflow Conducts classroom training and orients new and incoming providers to a variety of applications.
• Proctors training lab practice sessions. Is flexible and able to adapt to end user training needs. Provides personal, at the elbow instruction as needed on changes or enhancements made in the EMR. Re-educates providers as needed.
• Communicates changes to applications in line with agreed SOPS and Work Instructions. Documents and articulates technical specifications. Provides input to standards, policies, and procedures to improve overall team efficiency and effectiveness.
• Supports applications, provides on call support, troubleshoots, resolves issues and initiates escalation procedures. As called upon, Senior Advocates provides Lead on-call support. Communicates application issues. Supports application upgrades. Remains current on application/system updates.
• Attends key medical staff meetings as needed. Attends AIT meetings as a representative of the Physician Informatics Team. Collaborates with hospital leadership, end users, vendors and associates to develop and deploy electronic applications or new functionality. Provides insight on provider functionality and workflow when requested.
• Establishes and maintains a history of regular attendance; makes appropriate use of PDO, and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks
• Performs other duties as assigned or directed and Communicates need for additional assignments as workflow permits.
  
  

Qualifications

The expertise and experiences you’ll need to succeed :

Knowledge And Skills Required

• Advanced clinical knowledge of current healthcare practice and Provider workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles
• Industry experience with electronic medical records
• Expert conflict management skills
• Communication skills both written and oral, are professional and follow defined escalation process
• Is accountable for realization of goals and defined metrics
• Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions
• Understands own strengths and development needs, learns from experience, and owns personal and professional development
• Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes
• Basic competency in Microsoft Office Applications
  
  

Knowledge And Skills Preferred

• Experience with Epic or other comparable EMR
  
  

Education And Experience Required

• Bachelor of Science degree in nursing, respiratory therapy, cardiopulmonary science
• Minimum of five years total between clinical and informatics experience
• Recent experience with health information technology
  
  

Education And Experience Preferred

• Experience supporting applications used by providers
• Master’s Degree in Informatics, Computer Science or Information Technology
  
  

Licensure, Certification Or Registration Required

• Current, valid license as a Registered Nurse, Allied Health Professional, or Registered Respiratory therapist in state of primary work locale
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID: 25010821

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.