What are the responsibilities and job description for the Hospice Program Representative position at AdventHealth Hospice?
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Rewarding Work Environment
- Career Development
- Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule : Full-Time, Monday-Friday with possibly 2 weekdays/month.
Shift: 10:00am-6:30pm
Location: Travel within Seminole, Orange and Osceola Counties.
The community you’ll be caring for:
Faith based and Mission driven agency
Flexible scheduling
One-on-one patient care in the patient’s home environment
Joint Commission Deemed Status accredited agency
Competitive pay with no state income tax
Commitment to workplace wellness and exceptional health and benefits offerings
The role you’ll contribute:
The Hospice Program Representative facilitates the registration of patients to the hospice service in the hospital. The Hospice Program Representative is responsible for obtaining signed consents for the hospice program through meeting with/providing hospice solutions to prospective patients and families. The Hospice Program Representative will document the encounter and outcomes in the patient’s chart utilizing the electronic medical record.
The value you’ll bring to the team:
Travels to patient’s current location (hospitals, skilled nursing facilities and assisted living facilities) to facilitate initiation to hospice service
Identifies objections, concerns or other entry barriers and provides information in response to address those issues.
Describes and explains services to potential patient/family and elicits responses to questions regarding patient’s fears, physical limitations and attitude toward hospice care in order to put the patient and family at ease about choosing hospice and to gather pertinent information necessary for admission.
Speaks with patient/family regarding financial obligations and insurance coverage, using knowledge of the Medicare Benefit as well as other Medicare and other insurance reimbursement.
Obtains necessary patient consent and pertinent admission forms such as the Medicare Election of Benefit.
Qualifications
The expertise and experiences you’ll need to succeed:
- Associates degree required; Bachelor’s degree in social work preferred. An equivalent combination of education and experience may be substituted at the discretion of the Administrator.
- Customer service background. Strong sales skills with ability to assist families in choosing the hospice options.
- Satisfactory completion of background screening or other consumer reports, when applicable in compliance with Hospice of the Comforter policy and AHCA regulations.
- Satisfactory compliance of Hospice drug free workplace policy.
- Participate in appropriate continuing education and training as required by supervisor.
- Successful completion of the Hospice of the Comforter Orientation and Training, as appropriate.
- Maintain a current, valid Florida Driver's License in good standing with a safe driving record and a reliable vehicle.
- Maintain valid personal automobile insurance.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Marketing & Communications
Organization: AdventHealth Hospice
Schedule: Full-time
Shift: 1 - Day
Req ID: 25013490
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
