What are the responsibilities and job description for the Front Desk Receptionist position at AdventHealth Imaging Centers?
Front Desk Receptionist Outpatient Imaging - AdventHealth Outpatient Imaging
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Wed 6:30am-3pm
Location : 2200 Fowler Grove Boulevard, Winter Garden, 34787
The role you’ll contribute:
Reporting to the Center Manager, this position (FLSA Status: Non-Exempt) is accountable for providing services to patients, referring physicians, visitors and internal customers by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned. The Front Desk Receptionist assures that services are administered using professional standards with a strong focus on customer service excellence and remains self-motivated to increase level of understanding and knowledge of the field, insurances and new procedures as they evolve. In addition to the expectations listed below, the Front Desk Receptionist will support other center/company needs directed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
- Cheerfully greets, arrives and checks patients in for scheduled for imaging services.
- Ensures pre-certification/verification has been obtained on all exams with patient’s insurance company.
- Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the billing for processing
- Processes payments for co pays/deductibles/co-insurance.
- Answers phones and handles calls in an efficient and friendly manner.
- Schedules patient examinations over the phone and for “walk-in” patients.
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
- High School Diploma or equivalent
- CPR - Cardiac Pulmonary Resuscitation within 90 Days
Preferred qualifications:
- Annual EKG education
- Medical terminology and office background
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: AdventHealth Imaging Centers
Schedule: Full-time
Shift: 1 - Day
Req ID: 25007358
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
