IT Administrator Enterprise Imaging Intermediate

AdventHealth Information Technology

Location: On Site - AdventHealth Shawnee Mission - 9100 W 74TH ST, Shawnee Mission, 66204

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time, Days

The role you’ll contribute:

The Intermediate Enterprise Imaging Administrator is responsible for providing intermediate onsite Picture Archiving Communication Systems (PACS) support for AdventHealth Radiology and Cardiology applications and hardware equipment. The Intermediate Imaging Administrator is required to report onsite at their associated AdventHealth facilities, work throughout the duration of their shift, and is responsible for promptly resolving advanced PACS incidents and requests via the ServiceNow ticketing system while adhering to the organization’s established service level agreements (SLAs). Additionally, this role acts as an Information Technology resource to all imaging clinical staff, Radiologists, and Cardiologists and supports the department with day-to-day technology incidents & requests which include but not limited to: ServiceNow tickets, imaging workflow builds & configurations, voice dictation & reporting, modality configuration & connectivity, diagnostic equipment, implementation and ownership of project tasks, archiving, prefetching, new initiatives, and other related Imaging Systems and components. As part of AdventHealth’s mission and service standards, the Intermediate Imaging Administrator participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Required to report onsite at the designated AdventHealth facilities, work the duration of each shift, participate in an on-call rotation, and support our team’s effort to provide 24x7x365 PACS support to our Radiology & Cardiology imaging departments
• Required to have accessible transportation available for support to primary & secondary facilities during the duration of each shift and when on-call. Minimum of 25% travel
• Diagnoses, troubleshoots, and resolves intermediate PACS incidents and requests via the ServiceNow ticketing system for imaging related software applications and hardware equipment while adhering to the AdventHealth’s established service level agreements (SLAs) and ticket processing guidelines outlined in the Incident and Request Management Standard Operating Procedures (SOPs).
• Serves as an Information Technology resource between the imaging clinical staff, Radiologists, Cardiologists, and third-party vendors and provides prompt technical support / resolution pertaining to all Enterprise Imaging systems & components
• Ensures the enterprise PACS system is operating efficiently and engages with appropriate AdventHealth Information Technology (AIT) resources, third-party vendors, and clinical staff, as needed, to appropriately diagnose, troubleshoot, and resolve items such as: PACS diagnostic stations / scanners, modality & imaging network connectivity to Enterprise Imaging applications
• Performs routine system / preventive maintenance, testing, installations on the PACS applications and hardware equipment to support the daily operation of imaging departments
• Participates in the training and mentorship of new Associate Imaging Administrators, Radiologists, and Cardiologists pertaining to their daily operational activities and workflow
• Participates and owns imaging project activities such as: logging time in the project application, provides guidance on imaging needs and requirements, follows-up on project deliverables, and communicates project details to key stakeholders
• Adheres to the Information Technology Service Management (ITSM) policies and the Information Technology Infrastructure Library (ITIL) framework, with regard to, planning, operating, and delivering Information Technology services to our customers
• Provides intermediate level knowledge and support for the Enterprise Imaging Systems to include, but not limited to, the following clinical, non-clinical applications and hardware solutions: Radiology / Cardiology Imaging Specialty IT Systems Technical Enterprise Imaging Systems3D ReconstructionCustomer Ticket SystemDiagnostic Stations / MonitorsImage Web ViewingMeasurement AcquisitionRemote ToolsRadiology / Cardiology ModalitiesImage Sharing & CollaborationExternal Image MediaImage Document ScanningImaging ServersInternal / External Imaging ApplicationsImporting FunctionalityApplication IntegrationPC Related EquipmentVoice Dictation & ReportsOffice Productivity AppsModality Specific Apps
• Performs other duties as assigned

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of AGFA/Siemens/GE/Hologic/Nuance/3D Imaging Solutions
• Intermediate level of knowledge & understanding in a clinical informatics environment
• Knowledge in supporting an entire PACS System and all related components
• Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff and vendors
• Strong analytical, organizational, technical, & project management skills
• Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision

KNOWLEDGE AND SKILLS PREFERRED:

• EPIC Clinical Systems
• Information Technology

EDUCATION AND EXPERIENCE REQUIRED:

• Minimum of 3 years’ Healthcare or IT experience

EDUCATION AND EXPERIENCE PREFERRED:

• Associate’s or Bachelor’s Degree in Healthcare, Business, IT, or related field
• Minimum of 3 years’ experience working in a customer service position
• Intermediate level of imaging institutional education followed by practical workflow experience in a healthcare facility

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Certified PACS Associate (CPAS) or obtained within 6 months of hire date

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• Certified Imaging Informatics Professional (CIIP)
• Information Technology Infrastructure Library (ITIL)
• Radiologic Technologist (R.T.), Radiography (R), Computed Tomography (CT), Magnetic Resonance (MR) or equivalent

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID: 24041605

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.