What are the responsibilities and job description for the Contact Center Rep I position at AdventHealth Medical Group Central FL?
Contact Center Representative – Advent Health Medical Contact Center
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Day
Shift : Monday - Friday, 8:00am-5:00pm
Location: Remote position (only local applicants will be considered; 100% local training and ongoing local staff meetings required) Training location: 2600 Westhall lane Maitland Florida 32751, 4 th floor
The community you’ll be caring for:
- More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care marke
The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
The value you’ll bring to the team:
- Communicates in a cordial, professional manner with patients via phone.
- Transfers incoming callers to appropriate department / location when necessary.
- New patient registration (inputting demographic information, insurance information, etc.).
- Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
- Updates computer referring physician data base.
- Works with online scheduling system and EHR.
- Verifies patient data and insurance to ensure it is updated for accurate billings.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High School Graduate or Equivalent
- Previous customer service experience
- Proficient with computer programs: Email, PowerPoint, Excel, Word.
Preferred qualifications:
- Medical office or medical call center setting experience
- Previous call center experience preferred
- Bilingual Spanish speaker
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift: 1 - Day
Req ID: 24041025
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
