What are the responsibilities and job description for the Contact Center Representative position at AdventHealth Medical Group Central FL?
Contact Center Representative - AdventHealth Medical Group
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Friday 8-5pm
Location : Virtual
The community you’ll be caring for:
- More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.
The role you’ll contribute:
The Contact Center Representative fulfills AdventHealth's mission by providing world class consumer care by following AdventHealth's values and service standards. Schedule patients with physicians via incoming and outbound calls with a focus on customer service under a contact center manager team of service lines. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers' needs.
The value you’ll bring to the team:
- Builds relationships with patients, consumers and co-workers in a virtual setting; typically via the telephone or Microsoft Teams.
- Communicates in a cordial, professional manner with patients via phone.
- Meets daily, weekly and monthly qualitative and quantitative performance metrics.
- Cross trained in Contact Center Manager Team of service lines and specialties.
- Schedules patients for medical office visit appointments.
- Transfers callers to appropriate department / location when necessary.
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
- High School Graduate or Equivalent
- Previous customer service experience
- Proficient with computer programs: Email, PowerPoint, Excel, Word
Preferred qualifications:
- Medical office or medical call center setting experience
- Previous call center experience preferred
- Knowledge of EHR
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift: 1 - Day
Req ID: 25007976
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
