What are the responsibilities and job description for the Patient Accounts Supervisor Transplant position at AdventHealth Medical Group Central FL?
Supervisor Patient Accounts - AdventHealth Medical Group
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Friday 8-5pm
Location : 2415 North Orange Avenue, Suite 601, Orlando, FL 32804
The community you’ll be caring for:
- More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.
The role you’ll contribute:
The Supervisor of Pt Accts is responsible for the daily workflow of the Transplant Billing functions. This position serves as a liaison between the hospital, medical practice, patients, and third-party payers for all financial matters. The position assists the Practice Leader in the daily processing of claims and troubleshooting problems. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectable to all.
The value you’ll bring to the team:
- Facilitates day-to-day workflow and operations, including recommending procedures for obtaining authorization, forms and letters required for pre-transplant, transplant, and post-transplant phases. Works with the Practice Leader to provide customer service recovery when billing related patient complaints/concerns are reported. Serves as a liaison between Rev Cycle and other AHMG Depts.
- Reviews all hospital and professional charges ensuring the appropriate, payer, guarantor and alternate payers are correct ensuring proper and timely claims filing.
- Performs crisis intervention when financial issues arise pre- and post- implant/transplant. Participates in patient advocacy, resource brokering, and information and referral services. Serves as general advocate for patients and their families throughout the pre-and post-transplant process.
- Participates in authorized alternatives for the program such as Letters of Agreement, Pre-Provision of Services and Foundation Philanthropy; works with Managed Care, Legal Services and The Foundation to ensure proper protocols are followed, if a denial is received. Prepares quotes for international patients and works with all AdventHealth parties to ensure that accounts are billed timely and that payments are dispersed appropriately.
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
- High School Diploma or equivalent
- Medical office billing, Registration, Finance, Collections, Customer Service
- 1 experience in Consumer Access/Patient Financial Services
Preferred qualifications:
- 3 experience in Consumer Access/Patient Financial Services
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift: 1 - Day
Req ID: 25009067
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
