What are the responsibilities and job description for the Patient Advocate position at AdventHealth Medical Group Central FL?
Patient Advocate - AdventHealth Medical Group
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: Monday-Friday 8-5pm
Location : 305 Memorial Medical Pkwy, Suite 206 Daytona Beach, FL 32117
The community you’ll be caring for:
- More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.
The role you’ll contribute:
The Patient Advocate is responsible for assisting patients in meeting their insurance requirements, scheduling and expediting necessary appointments, and discussing any questions, complaints, comments or suggestions with patients and their families. Advocates for patients in resolution of concerns and works with staff to resolve concerns and improve services.
The value you’ll bring to the team:
- Serves as liaison between the insurance company, the patient and the physician and accurately communicates insurance benefits/requirements to patients.
- Responds to non-clinical questions for patients and routes all other calls correctly.
- Schedules office appointments and surgeries appropriately.
- Prepares patient charts prior to visit.Updates patient status in electronic tracking program.
- Contacts insurance company to obtain referral number or pre-certification/authorization as needed per procedure and files referrals, authorizations and clearances appropriately.
- Provides individualized support and guidance for patients and maintains timely responsiveness to patient inquiries, questions and concerns.
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
- High School graduate or equivalent is required.
- Experience with computers required.
Preferred qualifications:
- Knowledge of health care field and medical terminology preferred.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift: 1 - Day
Req ID: 25004405
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
