EMS Dispatch Communications Specialist

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Nights - 1830-0700

Location: 601 East Rollins Street Orlando, FL 32803

The community you’ll be caring for: AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The EMS Dispatch Communications Specialist is highly skilled professional functioning within the Communications Center in one of three primary roles. Responsibilities include, but are not limited to plan, prioritize, organize, direct, and control all transports between AdventHealth facilities as well as outlying facilities. The EMS Dispatch Communications Specialist should possess independent decision-making responsibilities, that must be applied based on telephone, radio, or electronic communication only. Utilizes complex acuity algorithms for time-sensitive medical transportation arrangements. Collaborates with physicians, department staff, road crews, outsourcing vendors, and EMS Operations supervisor. Highly effective in clinical fact gathering and analysis, to identify appropriate level of specialty care needed for transport. Coordinates as an air traffic control for all inbound and outbound transports across the AH system. Acts as a liaison between sending and receiving facilities on issues pertaining to the transport of patients. Proactively initiates steps, including utilization of chain of command, to ensure safe and timely transportation for all patients. Adheres to the AdventHeatlth Corporate Compliance Plan and to the rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service, phone etiquette and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Promptly answers all incoming calls, collects pertinent information from the caller, and enters the required information into the Computer Aided Dispatch System.
• Interact with field units professionally over the phone and radio using proper etiquette and utilizing excellent customer service skill
• Interact with air crews and pilots professionally over the phone and radio using proper etiquette and utilizing excellent customer service skills.
• Provide pertinent and necessary information to responding crew such as equipment requirements and isolation precautions. * Proficiently utilizes all systems/equipment in the communications center

Qualifications

The expertise and experiences you’ll need to succeed :

• High School Diploma or GED
• Motor Vehicle Operator’s License or ability to provide own transportation
• NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Emergency Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 3 - Night

Req ID: 25012389

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.