What are the responsibilities and job description for the Experience Partner position at AdventHealth Orlando?
Top Reasons to work at Advent Health
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Pet Insurance
- Conveniently located near i-4 and Apopka expressway 414
Schedule: Full-Time
Shift :
Location: 601 EAST ROLLINS STREET, Orlando, 32803
The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a
seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for
the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by
providing comfort rounds, keeping patients informed, and meeting patient’s physical and emotional needs up
to and through discharge. Additionally, the ED Experience Partner is responsible for exemplifying our
Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.
KNOWLEDGE AND SKILLS REQUIRED:
- Proficient in technological device navigation (phone, tablet, etc.)
- Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation
- Skilled in efficient communication and active listening
- Familiar with healthcare system and processes
- Highly relational and skilled in customer service techniques
- High level of emotional and situational intelligence
- Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
- Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
- Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
- Ability to work in a fast-paced environment
- Strong problem-solving skills
KNOWLEDGE AND SKILLS PREFERRED:
- Hospital, Medical Practice or related experience
- Knowledge of medical terminology
- Bilingual
Qualifications
EDUCATION AND EXPERIENCE REQUIRED:
- Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare
experience, hospitality, or related field.
EDUCATION AND EXPERIENCE PREFERRED:
- Bachelor’s degree in Healthcare, Hospitality, or related field
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 25006087
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
